Method and system for managing a group of computers

ABSTRACT

The system and method of this invention automatically manages a group of computers by automatically gathering data, storing the data, analyzing the stored data to identify specified conditions, and initiating automated actions to respond to the detected conditions. The invention, hereafter “SYSTEMWatch AI-L”, comprises a SYSTEMWatch AI-L client which turns a computer into a managed computer, a SYSTEMWatch AI-L console, which turns a computer into a monitoring computer, a SYSTEMWatch AI-L send facility, which allows a system administrator to send commands to various SYSTEMWatch AI-L clients through the SYSTEMWatch AI-L console, and a SYSTEMWatch AI-L report facility which allows a system administrator to query information collected and processed by the SYSTEMWatch AI-L clients and SYSTEMWatch AI-L consoles.

FIELD OF THE INVENTION

[0001] This invention relates in general to system administration and in particular to automated management of a group of computers and its associated hardware and software.

BACKGROUND ART

[0002] The following documents are hereby incorporated by reference in its entirety:

[0003] 1. Object Oriented Programming, Coad P., and Nicola J., YourDon Press Computing Series, 1993., ISBN 0-13-032616-X.

[0004] 2. The C Programming Language, Kernighan B., and Ritchie D., 1st Edition, Prentice-Hall Inc., ISBN 0-13-110163-3

[0005] 3. The Unix Programming Environment, Kernighan and Pike, Prentice-Hall Inc., ISBN 013-937699-2

[0006] 4. Unix Network Programming, Stevens, Prentice Hall Software Series, 1990, ISBN 0-13-949876-1.

[0007] 5. Internetworking with TCP/IP, Volume I, Principles, Protocols, and Architecture, 2d Ed, Prentice Hall, 1991, ISBN 0-13468505-9

[0008] 6. Solaris 1.1, SMCC VersionA, AnswerBook for SunOS 4.1.3 and OpenWindows Version 3, Sun Microsystems Computer Corporation, Part Number 704-3183-10, Revision A.

[0009] 7. Artificial Intelligence, Rich E., McGraw-Hill, 1983, ISBN 0-07-052261-8.

[0010] 8. Artificial Intelligence, Winston P., 2d Edition, 1984, ISBN 0-201-08259-4.

[0011] 9. Documentation for the SunOS 4.1.3 operating system from Sun Microsystems, Inc.

[0012] 10. SunOS 4.1.3 manual pages (“man pages”) from Sun Microsystems, Inc.

[0013] As used within this document and its accompanying drawings and figures, the following terms are to be construed in this manner:

[0014] 1. “CPU” shall refer to the central processing unit of a computer if that computer has a single processing unit. If the computer has multiple processors, the term CPU shall refer to all the processing units of such a system.

[0015] 2. “Managing a computer” shall refer to the steps necessary to manage a computer, for example, gathering and storing information, analyzing information to detect conditions, and acting upon detected conditions.

[0016] The problem of system administration for a computer with a complex operating system such as the UNIX operating system is a complex one. For example, in the UNIX workstation market, it is common for an organization to hire one system administrator for every 20-50 workstations installed, with each such administrator costing a company (including salary and overhead) between $60,000 and $100,000. Indeed, some corporations have discovered that despite freezing or cutting back hardware and software purchases, the rising cost of retaining system administrators has nevertheless continued to escalate the cost of maintaining an Information Services organization at a substantial rate.

[0017] In a typical system administration environment, the work cycle consists of the following. A problem occurs on the computer which prevents the end user from carrying out some task. The end user detects that problem some time after it has occurred, and calls the complaint desk. The complaint desk dispatches a system administrator to diagnose and remedy the problem. This has three important consequences: First, problems are detected after they have blocked a user's work. This can be of substantial impact in organizations which use their computers to run their businesses. Second, problems which do not necessarily block a user's work, but which may nonetheless have important consequences, are difficult to detect. For example, one vendor supplies an electronic mail package which is dependent upon a functional mail daemon process. This mail daemon process has a tendency to die on an irregular, but frequent basis. In such situations, the end user typically does not realize that he is not capable of receiving electronic mail until after they've missed a meeting scheduled by electronic mail. Third, because problems are not detected until after they block a user's work, a problem which at an earlier state might have been easier to fix cannot be fixed until it has escalated into something more serious, and more difficult to correct.

[0018] Currently, system administrators manage a group of computers by performing most actions manually. Typically, the system administrator periodically issues a variety of commands to gather information regarding the state of the various computers in the group. Based upon the information gathered, and based upon a variety of non-computer information, the system administrator detects problems and formulates action plans to deal with the detected problems.

[0019] Automation of a system administration's task is difficult for several reasons:

[0020] 1. Data regarding the state of the computer is difficult to obtain. Typically, the system administrator must issue a variety of commands and consider several pieces of information from each command in order to diagnose a problem. If the system administrator is responsible for several machines, these commands must be repeated on each machine.

[0021] 2. When the system administrator detects a problem, the appropriate action plan may vary depending on a variety of external factors. For example, suppose a particular computer becomes slow and unresponsive when the system load on that computer crosses a certain threshold. If this problem occurs during normal business hours under ordinary circumstances, it will probably be a problem which must be resolved in a timely manner. On the other hand, suppose this problem occurs in the middle of the night. While this situation might still be a problem, the resolution need not be as timely since the organization's work will not be impacted, unless the problem still exists by the start of the business day. Now suppose the accounting department, at the end of each month, runs a processor intensive task to do the end-of-month accounting which normally forces the load average above that threshold. If the system load crosses that same average during the time when the accounting department runs their end of month program, that's not a problem. In order to build a tool to handle situations like these using current tools would require writing a large series of inter-related complex boolean expressions. Unfortunately, writing and testing such a series of complex boolean expressions are difficult.

[0022] 3. Current system administration tools view the universe of computer problems as a static universe. Computer problems, however, evolve over time as hardware and software are added removed, and replaced in a computer.

[0023] 4. Furthermore, an automated tool should also flexibly alter its behavior based on the nature of the commands a system administrator issues to it in guiding it in to resolve problems. Thus, if the system administrator routinely ignores a particular problem, the automated tool should warn the system administrator less frequently if the routinely ignored problem reoccurs.

[0024] What is needed is a tool which will automatically gather the necessary computer information to manage a group of computers, detect problems based upon the gathered information, inform the system administrator of detected problems, and automatically perform corrective actions to resolve detected problems.

SUMMARY OF THE INVENTION

[0025] The shortcomings of the prior art are overcome and additional advantages are provided in accordance with the principles of the present invention through the provision of SYSTEMWatch AI-L, which automatically manages at least one computer by automatically gathering computer information, storing the gathered information, analyzing the stored information to identify specific computer conditions, and performing automatic actions based on the identified computer conditions.

BRIEF DESCRIPTION OF DRAWINGS

[0026] The subject matter which is regarded as the invention is particularly pointed out and distinctly claimed in the claims at the conclusion of the specification. The foregoing and other objects, features, and advantages of the invention will be apparent from the following detailed description taken in conjunction with the accompanying drawings in which:

[0027]FIG. 1 illustrates an embodiment of the present invention which comprises two groups of computers, a group of managed computers and a group of monitoring computers.

[0028]FIG. 2 illustrates one example of the structure of a managed computer, comprising a processing unit, memory, disk, network interface, peripherals, and a SYSTEMWatch AI-L client;

[0029]FIG. 3 illustrates one embodiment of the structure of a monitoring & command computer, comprising a processing unit, disk, network interface, peripherals, and a SYSTEMWatch AI-L console;

[0030]FIG. 4 illustrates one embodiment of the structure of a computer which is both a managed computer and a monitoring computer, comprising a processing unit, disk, network interface, peripherals, a SYSTEMWatch AI-L console, and a SYSTEMWatch AI-L client;

[0031]FIG. 5 illustrates one embodiment of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console, comprising of a core layer plus an application layer.

[0032]FIG. 6 illustrates one embodiment of the logical structure of the core layer in accordance with the principles of the present invention;

[0033]FIG. 7 illustrates one example of an embodiment of data within the database of the core layer accordance with the principles of the present invention;

[0034]FIG. 8 illustrates one embodiment of the operation of the expert system found in the core layer of SYSTEMWatch AI-L;

[0035]FIG. 9 illustrates one embodiment of the SYSTEMWatch AI-L client's “client loop”;

[0036]FIG. 10 illustrates one embodiment of the SYSTEMWatch AI-L console's “console loop”;

[0037]FIG. 11 illustrates one embodiment of the SYSTEMWatch AI-L request facility; and

[0038]FIG. 12 illustrates one embodiment of the SYSTEMWatch AI-L report facility.

DESCRIPTION OF THE PREFERRED EMBODIMENT

[0039] One preferred embodiment of the technique of the present invention of managing a group of computers is targeted at groups of workstations running the UNIX operating system. Alternative embodiments of the present invention can consist of groups of computers running other operating systems, such as, Microsoft's Windows NT and IBM's OS/2. As viewed in FIG. 1, the invention comprises, for instance, 2 groups of computers:

[0040] a. A group of managed computers, 1, which includes computers, 2-5, comprising, for example, (see FIG. 2) a CPU, 9, memory, 10, disks, 14, communications interface, 16, other peripherals, 15, and a SYSTEMWatch AI-L client, 13. The size of the managed group of computers can range from 1 to several thousand. Data which is gathered from a managed computer is stored on the managed computer. From time to time, a managed computer may send data to a monitoring computer (see below).

[0041] b. A group of monitoring computers, 6, which includes computers comprising, for example, (see FIG. 3 ) a CPU, 17, memory,18, disks, 22, communications interface, 24, other peripherals, 23, and a SYSTEMWatch AI-L console, 21. The size of the monitoring group of computers can range from 0 to several hundred. Although data gathered from a managed computer is stored on the managed computer, from time to time a managed computer may send data to a monitoring computer. A monitoring computer can also explicitly request data from a managed computer. Data which is received by the monitoring computer from a managed computer is stored on the monitoring computer. Furthermore, since a monitoring computer can receive data from several managed computers, a monitoring computer may perform post-processing on data received from several managed computer, and/or perform additional data gathering itself, in which case that data is stored on the monitoring computer.

[0042] In another embodiment the two groups of computers may be the same group (all managed computers are also monitoring computers), two distinct groups (no managed computers are monitoring computers), or overlap (some managed computers are monitoring computers). The computers which form the groups of computers may be heterogeneous or homogeneous. The only requirement is that each managed computer have the capability to communicate with at least one monitoring computer. One preferred embodiment of this invention is to have all the computers on a computer network, but any other means of communication, e.g., over a modem using a telecommunications network, is adequate. The differentiation between managed and monitoring computers are the SYSTEMWatch client and the SYSTEMWatch AI-L console, which are described below:

[0043] a. As show in FIG. 2, a computer is a managed computer if the computer is running the SYSTEMWatch AI-L client, which provides a means for the computer to automatically detect and respond to problems. Additionally, the SYSTEMWatch AI-L client also accepts and responds to commands issued by a SYSTEMWatch AI-L console described below.

[0044] b. As shown in FIG. 3, a computer is a monitoring computer if the computer is running the SYSTEMWatch AI-L console, which provides a means for the computer to receive and display notifications of detected problems, and to display the corrective actions taken. Additionally, the SYSTEMWatch AI-L console is also able to issue commands to any group of managed computers.

[0045] c. As shown in FIG. 4, a computer is both a managed computer and a monitoring computer if it contains both SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21.

An Overview of the SYSTEMWatch AI-L Client

[0046] The task of the SYSTEMWatch AI-L client is to manage a computer and to provide notification of management actions to the SYSTEMWatch AI-L console. Before explaining how the SYSTEMWatch AI-L client operates, however, it is necessary to consider how the SYSTEMWatch AI-L client is organized. As previously mentioned, the SYSTEMWatch AI-L client is bifurcated into a core layer, 33, which provides the SYSTEMWatch AI-L client with the underlying mechanism for detecting and responding to problems, and an application layer, 34, which configures the SYSTEMWatch AI-L client to operate in a useful manner. The SYSTEMWatch AI-L client was designed this way because the nature of a particular computer's problem is not static. For example, problems may evolve as changes are made to the hardware and software of the computer, and if the computer is a multi-user computer, as users are added and removed from the system. As computer problems change, only the SYSTEMWatch AI-L client's application layer need be modified. As shown in FIG. 6, the core layer is composed of four elements: a database, 41, an expert system, 40, a language interpreter, 39, and a communications mechanism, 42. One example of a preferred embodiment of the application layer, 34, is a series of programs written in a language which can be interpreted by the language interpreter of the core layer.

Core Layer Description—Database

[0047] The first element of the core layer is SYSTEMWatch AI-L database, 41. The database is used for storing gathered data, intermediate results, and other information. Referring to FIG. 7, in the context of the database, SYSTEMWatch AI-L uses two concepts: ENTITYs, 43, 53, and PROPERTYs, 44, 47, 49, 54, 56. These two features are now described in greater detail:

[0048] 1. PROPERTY

[0049]  Conceptually, PROPERTYs are similar to field descriptions. In one embodiment, a PROPERTY has the following features: TABLE 1 FEATURE DESCRIPTION NAME A property must have a name. TYPE A property must have a type, which corresponds to the type of the data to be stored in the field. FORMAT A property may optionally have a string which describes how the data in the field should be formatted. The format string is similar to the C language's printf0's formatting control. HEADER A property may optionally contain a string which will be displayed as the column header when a report featuring records containing the property is displayed. DISPLAYUNIT A string used by the reporting facility which is appended to the data in the field during a report. Thus, if the PROPERTY is a description of memory utilization in kilobytes, an appropriate DISPLAYUNIT might be “kb” DISPLAYTYPE Some display formats are commonly used through SYSTEMWatch AI-L. DISPLAYTYPES are keywords which corresponds to a particular FORMAT. Examples of DISPLAYTYPEs include STRING20, for a string limited to 20 characters in width, DATESMALL, for displaying date in mm/dd format, PERCENT, for automatically display numbers between 0.0 and 1.0 as percentages (e.g.: 0.52 is displayed as 52%) SHORTDESC A PROPERTY may optionally contain an abbreviated description of the PROPERTY. LONGDESC A PROPERTY may optionally contain a long description of the PROPERTY.

[0050] 2. ENTITY

[0051]  Conceptually, ENTITYs are similar to database tables. In SYSTEMWatch AI-L, ENTITYs are used to group related PROPERTYs.

[0052]FIG. 7 illustrates the concept that each piece of data in the database is associated with a given PROPERTY and a given ENTITY. In this document, it will be necessary to refer to certain combinations of ENTITYs and PROPERTYs. The construction <entity name>_<property name> (e.g.: IGNORE_IGNORETIME) will refer to a database entry with an entity equal to <entity name> and a property equal to <property name>.

[0053] In addition to ENTITYs and PROPERTYs, the database, 41, in SYSTEMWatch AI-L also has these additional features:

[0054] 1. Host Information

[0055]  Each piece of data in database, 41, automatically has host information associated with it. Thus, as data is stored in the database, the database automatically associates the host from which the data originated from. This is because in SYSTEMWatch AI-L, data is “owned” by the host from where the data originated. Other hosts may request a copy of the data since SYSTEMWatch AI-L has communications capabilities. Some data may be stored in a central location (e.g.: a SYSTEMWatch AI-L console) if it is relevant to multiple computers. Because each piece of data has host information associated with it, a SYSTEMWatch AI-L console can conslidate data from multiple hosts.

[0056] 2. Time Information

[0057]  Each piece of data in database, 41, has a time field associated with it. The time field by default has the last time the data was updated, but SYSTEMWatch AI-L provides a mechanism of changing the time field so its possible to store some other time in the field.

[0058] 3. Name

[0059]  Each piece of data in database, 41, has a key field which is called the name field. A name field must be unique for a given ENTITY, PROPERTY, and host (the name of a computer). Thus, within an ENTITY and PROPERTY used for tracking computer processes, the name field might be the process id since process ids are unique on each computer, so by specifying the ENTITY name, PROPERTY name, and host name, the name field forms a unique key to locate the data.

[0060] 4. Value

[0061]  Of course, a database stores data. In SYSTEMWatch AI-L, the term value refers to the data stored in the database.

[0062] In one example, database, 41, is currently implemented as a relational database: One table is used for describing ENTITYs. This table is used to associate ENTITYs with PROPERTYs. Another table is used for describing PROPERTYs. Finally, another table holds the information, which can be located by providing an ENTITY name, PROPERTY name, and the name field of the data. This table also contains the associated host and time information.

[0063] In another embodiment, database, 41, can also be implemented with a database which is object oriented, i.e., a database which supports the ability to inherit data and methods from super and sub classes.

[0064] Additional requirements of database, 41, used in the core is that the database must support certain query operations and certain set operations. Specifically, the query operations supported by the database include:

[0065] 1. regular expression matching in queries.

[0066] 2. creation time or update time query, i.e., searching for a data item based upon the time the data was stored in the database or based on the time the data was last updated in the database.

[0067] 3. host of origin in queries, i.e., searching for a data item based on the host which created the data.

[0068] 4. time comparison query, i.e., searching for data based upon a time comparison. Note: SYSTEMWatch AI-L stores its time in a manner similar to the UNIX operating system. That is to say, all time is converted to seconds elapsed since the beginning of UNIX time. The advantages of using this method is that time comparisons are easily made, and a time plus an interval can be added to obtain a future time.

[0069] The set operations which database, 41, supports include:

[0070] 1. set intersections (ANDs)—given 2 or more sets of data, return the elements present in all sets.

[0071] 2. set union (ORs)—given 2 or more sets of data, return the elements in all sets.

[0072] 3. set exclusion (NOTs)—given a first set and a second set, return elements in the first set which are not elements of the second set.

Core Layer Description—The Expert System

[0073] The second element of the core layer is an expert system, 40, which is used for problem detection and action initiation. The expert system, 40, is a forward chaining rule based expert system using a rule specificity algorithm. When SYSTEMWatch AI-L client, 13, is started, the expert system contains no rules. Rules are declared and incorporated into the core layer. Rules support both the IF-THEN rules as well as IF-THEN-ELSE rules. The rules used in SYSTEMWatch AI-L permit assignments and function calls within the condition of the rule. Additionally, SYSTEMWatch AI-L expert system, 40, also has the following features:

[0074] a. Rules can declare variables. All variables declared within a rule are static variables.

[0075] b. Rules can have an initialization section. The initialization section contains actions which must be performed only once, and before the rule is ever tested. It can, for example, contain a state declaration and an interval declaration (states and intervals are described below). It may contain variable declarations for variables used by the rules, and it may contain code to do a variety of actions.

[0076] c. Rules can have, for instance, an INTERVAL and a LASTCHECK time. In accordance with the principles of the present invention, in order for a rule to be eligible for testing by the expert system, at the time of testing the clock time must be equal to or greater than the LASTCHECK time plus the INTERVAL time. The LASTCHECK time for each rule is set to the clock time whenever a rule is actually tested. This way, the INTERVAL specifies the minimum amount of time which must elapse since the last time a rule was checked before the rule becomes eligible for testing again.

[0077] d. The expert system and its rules have a state property. One example of the possible states is described below. Under expert system, 40, in order for a rule to be eligible for testing, the rule's state must equal the expert system's state. All rules except one must declare a state for the rule in its initialization section. The one rule without such a declaration is a rule used by expert system, 40, to switch it into the DATA state. Other rules are responsible for managing the transition from DATA to DATA2, and from DATA2 to EXCEPT. These states are described below:

[0078] DATA

[0079]  The data state is assigned to rules which gather raw data from the computer system. Examples of such rules would be rules which gather the amount of free space remaining on a file system, or the amount of CPU time consumed by a process. SYSTEMWatch AI-L contains a series of rules responsible for switching states, and those rules ensures that rules with the DATA state are eligible to be tested before rules with a DATA2 or EXCEPT state.

[0080] DATA2

[0081]  Sometimes, a rule which performs problem detection or a rule which initiates an action requires data which can only be computed after certain raw data is gathered in the DATA state. Although the rule can compute that information directly, if that computation is necessary for a variety of rules, it is more efficient to ensure that the computation is performed only once. The DATA2 state is assigned to rules which perform this intermediate level calculation. The rules responsible for switching states ensure that DATA2 state rules are eligible for testing after DATA state rules, but before EXCEPT state rules.

[0082] EXCEPT

[0083]  The EXCEPT state is assigned to the remaining rules, which are used to perform problem detection and action initiation. The rule responsible for switching states ensures that EXCEPT state rules are eligible for testing only after both DATA and DATA2 state rules are tested. However, after the EXCEPT state rules are tested, the state is reset to the DATA state, and the cycle resumes.

[0084] e. Each rule in the expert system also has a ONCE property. ONCE defaults to true, but can be set to false on a per rule basis by making the appropriate declarations in the initialization section of the rule, or the THEN clause, or the ELSE clause of the rule. In SYSTEMWatch AI-L, a rule is not eligible for testing by the expert system if the ONCE property for the rule is true, and if during this pass through the expert system, the rule has previously been tested true.

[0085] After all the rules are declared, the expert system is in a state where it is ready to test rules. SYSTEMWatch AI-L forces the expert system component of the core layer to run through its rules whenever the execRules function is called. As described later, the SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21, each call a execrules function in their main loop. As shown in FIG. 8, in one embodiment, the expert system functions as follows:

[0086] First, if the rules have not been sorted, INQUIRY 59, “Have the rules been sorted?”, the expert system reorders the rules by sorting them in specificity order, STEP 60. Rules are ranked in their order of specificity, with the most specific rules ordered before the least specific rules. Specificity is the total number of comparison operators (less than, less than or equal to, equal to, greater than, greater than or equal to, not equal to) and logical operators (AND, OR, NOT) contained within the boolean expression used as the test in the rules. For example, consider these boolean expressions: TABLE Boolean Expression Specificity A AND NOT B OR (C == D) 4 (A == B) && NOT C 3 (A == B) && C 2 A == B 1 TRUE 0

[0087] If during the sorting, a group of rules has the same specificity, that group is sorted in declaration order, with the earlier declared rule ordered before a later declared rule. The reordering of the rules is only done once, during the first time the execRules function is called.

[0088] If this is the first time the execRules function is called, INQUIRY 61, “Have the rules been initialized?”, the expert system also performs rule initialization by running through each rule in order, and each rule's LASTCHECK time is set to zero, ONCE state is set to TRUE, and any statements contained in the rule's initialization section are executed, STEP 62.

[0089] Subsequent to initialization or if initialization was previously performed, expert system, 40, begins testing rules in sequence. First, the expert system sets its rule state to a empty string, STEP 63. Then the expert system sets its current rule pointer to the first rule, STEP 64. It makes the current rule be the rule pointed to by the current rule pointer, STEP 65. Then, before testing the rule, the expert system checks to see if the current time is greater than the rule's LASTCHECK time plus the rule's INTERVAL time, INQUIRY 66. If so, the required interval has elapsed, and the rule is not disqualified from testing. Otherwise the rule is disqualified from testing during this pass through the rules. If the above inquiry is affirmative, INQUIRY 67, the expert system checks to see if the expert system rule state is equal to the current rule's state. If they are equal, the rule is not disqualified from testing during this pass through the rule. Otherwise the rule is disqualified. Should the expert system rule state equal the current rule's rule state, the expert system checks to see if the rule's ONCE variable is set to TRUE, INQUIRY 68. If it is, and if this rule has ever tested TRUE during the current call to the execRules function. If so, the rule is disqualified from testing during this pass through the expert system. If not, the rule is eligible for testing.

[0090] If a rule is eligible for testing, the expert system tests its condition and sets the rule's LASTCHECK time to be equal to the current time, STEP 69. If the condition is true, the expert system then executes the THEN clause of the rule, STEP 70. If the condition is false, the expert system executes the ELSE clause of the rule, STEP 71, if it exists.

[0091] What happens next depends upon what happened during the rule qualification and rule testing state. If the rule was disqualified from testing, or if the rule was tested and the condition was false, the expert system checks to see if the current rule is the last rule in the expert system, INQUIRY 72. If so, the expert system pass is completed for the time being, and the execRules function returns, STEP 74. If not, the expert system sets the current rule pointer to the next rule, STEP 73, and begins the process of checking rule testing eligibility and rule checking again, STEP 75. On the other hand, if the rule was tested, and the condition was true, then the expert system sets the current rule pointer to the first rule in the expert system, STEP 64, and the expert system begins the process of checking rule testing eligibility and rule checking again, STEP 65.

Core Layer Description—Language Interperter

[0092] Returning to FIG. 6, the third element of the core layer is a mechanism for configuring and controlling the database and the expert system. One preferred embodiment of this layer is an interpreter, 39, for a high level language, said language containing a mechanism of expressing database operations, database data definitions, and expert system rules.

Core Layer Description—Communications Mechanism

[0093] Finally, the fourth element of the core layer is communications mechanism, 42. The communication mechanism, 42, used by SYSTEMWatch AI-L is based on mailboxes. Each module has its mailboxes which is used to receive incoming data and commands. In one example, SYSTEMWatch AI-L contains two modules, SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21. Messages are sent by deliverying files to desired module's mailbox. If the desired module is on a different computer, the delivery mechanism must be able to transport a message from one computer to another.

[0094] In one example of a preferred embodiment, the communication mechanism, 42, operates by running a communications daemon on each machine which has either SYSTEMWatch AI-L client, 13, or SYSTEMWatch AI-L console, 21. A sending module delivers its message to a receiving module by passing the message to the communications daemon located on the machine where the sending module is located. Message passing is accomplished by sending messages on a TCP/IP based network using network sockets. That communications daemon then transmits the message over a computer network to the communications daemon where the receiving module is located. The communications daemon on the machine where the receiving module is located then places the message in a file in the mailbox of the receiving module.

[0095] In another example of a preferred embodiment, the communications mechanism, 42, operates by placing all mailboxes of all modules in a central location, say a certain directory on a file server. On each machine which contains either SYSTEMWatch AI-L client, 13, or SYSTEMWatch AI-L console, 21, the file server directory where the mailboxes are located is made accessible. Thus, a sending module delivers its message to a receiving module simply by writing a file into the appropriate mailbox.

[0096] Now that the client program organization has been explained, its possible to understand how the SYSTEMWatch AI-L client operates within the context of its bifurcated layers, i.e., the core and application layers. When the SYSTEMWatch AI-L client first begins, it consists of the core layer program reading a file containing a program written in the high level language which can be interpreted by the core. That program, including the 14 programs which that program will read, comprises the application layer for SYSTEMWatch AI-L client, 13. At this point, the database in the core layer has no data record definitions, and no data records. Similarly, the expert system within the core layer has no rules, variables, or routines. As the language interpreter, 39, portion of the core begins to interpret and execute the program, the first thing the program causes the core to do is to perform some housekeeping work. This work consists of ensuring that the communications mailboxes used by the SYSTEMWatch AI-L client are set up. After the housekeeping is done, SYSTEMWatch AI-L client, 13, causes the core to read in a series of files. These files are also files with programs written in the high level language. As each file is read, the routines, data record definitions, and rules expressed in each file are incorporated into the database, expert system, and language interpreter, 39, of the core.

[0097] One preferred embodiment is to split these programs into 14 parts, consisting of the following files:

[0098] 1. worksets

[0099] 2. configs

[0100] 3. events

[0101] 4. requests

[0102] 5. corns

[0103] 6. lib

[0104] 7. alerts

[0105] 8. filesys

[0106] 9. files

[0107] 10. swap

[0108] 11. process

[0109] 12. daemon

[0110] 13. actions

[0111] 14. ruleinit

[0112]  Note that if the system administrator wanted to add additional modules to detect, analyze, and respond to additional problems, he need only write a program in the high level language conforming to convention used in the other files in SYSTEMWatch AI-L and modify the application layer to read in his program(s) before the SYSTEMWatch AI-L client reads the ruleinit program.

[0113] Each of the 14 files read by the SYSTEMWatch AI-L client will now be described in detail:

[0114] 1. worksets

[0115]  A program which contains database declarations and routines relating to worksets. The worksets program does not declare any rules.

[0116] A workset is a SYSTEMWatch AI-L ENTITY which is used to track groups of items for inclusion and exclusion, typically for including/excluding certain objects from being tested by the rules. TABLE 3 ENTITY PROPERTY TYPE DESCRIPTION WORKSET ITEMLIST string Actual list of colon separated items for maintaining working sets WORKSET ADDEL string Contains the string ADD in case of a temporary addition record, and the string DEL in the case of a temporary deletion record. An empty string means this record is a permanent work set record. Other values are illegal. WORKSET WORKSETNAME string The name of the workset that a temporary add/delete transaction references WORKSET TIMEOUT integer Specifies the time at which a temporary ADD action will delete an item, or at which a temporary DEL action will ADD an item back to the database. 0 identifies a permanent working set record.

[0117] The routines declared in the workset program are the following: TABLE 4 NAME FUNCTION addItem Takes a string and adds it to a workset if the string is not already a member of the workset. Accepts the string and a workset name. addWorkSet Adds a string of colon delimited items to a workset. If the workset does not exist, it is created. Can optionally accept a time out value, which if present means the addition is temporary, and will be deleted from the specified workset after the timeout period has expired. Accepts a hostname, workset name, a string, and optionally, a time out period. checkInclExcl Determines whether an item is on the include or exclude list of a particular workset. checkInclExcl first checks the workset for an include list. If an include list exists, and if the item is on the include list, then checkInclExcl returns the string “INCLUDE”If an include list exists and the item is not on the include list, checkInclExcl returns an empty string. If an include list does not exist, checkInclExcl then checks to see if an exclude list exists. If an exclude list exist and the item is not on the exclude list, checkInclExcl returns “INCLUDE”. If an exclude list exists and the item is on the exclude list, checkInclExcl returns an empty string. checkInclExcl accepts a workset name and an itemstring. checkWorkSet Reviews workset list of items waiting to be added or deleted and executes the adds and deletes if the appropriate time has arrived. checkWorkSet does not accept any parameters. delItem Accepts an itemstring and a workset, goes through the workset and deletes every item in the itemstring from the workset, and then returns the (modified) workset. delWorkSet Accepts a hostname, a workset name, itemlist, and optionally a time out period. Deletes each item in the itemlist from the workset, and if after the deletion(s) no elements remain in the workset, delete the workset itself. If the optional time out period is provided, the deletion is temporary, and after the expiration of the timeout period, the workset is restored. getProblemInterval Accepts a problem name and searches for the workset entry with the corresponding problem name to retrieve the problem checking interval. This function usually used in the initialization section of a rule in the expert system to get the interval. getWorkSet Accepts a hostname and a workset name, and returns the itemstring containing elements of the specified workset. isItem Accepts a workset name and an itemstring, examines whether the itemstring is contained in the workset, returning TRUE if found and FALSE if not found.

[0118] As previously mentioned, the workset program does not contain any rule declarations.

[0119] 2. configs

[0120]  A program which contains database declarations and routines relating to configurations. The configs program does not declare any rules.

[0121] In SYSTEMWatch AI-L, configuration refers to a method of assigning threshold values and other data to a particular computer. Configurations provide a mechanism by which the system administrator can change the behavior of SYSTEMWatch AI-L without having to modify the rules of the application layer. For example, suppose SYSTEMWatch AI-L contains a rule which notifies the system administrator when the load average of a computer remains above a certain threshold so that the computer is now non-responsive. This threshold number will vary across a variety of computers because a more powerful computer can remain responsive at the same load average which might cause a less powerful computer to become non-responsive. Therefore, if a particular computer site has say 10 computers of lesser power, and 2 more powerful computers, the proper way to configure SYSTEMWatch AI-L would be to specify a lower load average for the 10 weaker computers, and a higher threshold for the 2 more powerful computers.

[0122] In SYSTEMWatch AI-L configurations are specified in a text file. Thus, the system administrator can alter the threshold value used by the rules by modifying the text file containing the configuration information since after the SYSTEMWatch AI-L client has read in each of these program files, it reads the configuration file. Configurations can be specified in one of 5 formats:

[0123] CONF:<hostname>:<config parameter name>:<string>:string value:

[0124] Which is used to associate a string value with a config parameter name of type string.

[0125] CONF:<hostname>:<config parameter name>:<nun>:numeric value:

[0126] Which is used to associate a numeric value with a config parameter name of numeric type.

[0127] CONF:<hostname>:<config parameter name>:PROBLEM:<problem name>:

[0128] Which is used to associate a configuration parameter name with a particular problem.

[0129] CONF: <hostname>:<config parameter name>: SUBPROBLEM:<behavior 1>:

[0130] Which is used to associate a configuration parameter name with a particular subproblem.

[0131] WORK:<hostname>:<workset name>:item1:item2: . . . :itemN:

[0132] Which is used to associate a workset name with a list of data.

[0133] In all five formats above, the <hostname>field can either be the name of a host being managed; or it could be DEFAULT, which means all hosts except those which have a specific entry. Thus, in the example above, if the threshold for the 10 less powerful computers should be 5.2 and the threshold for the 2 more powerful computers should be 75, the following configuration declarations would be appropriate if the 2 more powerful computers had host names of server1 and server 2, the config parameter name is called UNRESP LOAD AVE:

[0134] CONF:DEFAULT:UNRESP LOAD AVE:NUM:5.2:

[0135] CONF:server1:UNRESP LOAD AVE:NUM:7.5:

[0136] CONF:server2:UNRESP LOAD AVE:NUM:7.5:

[0137] The database declarations made in the configs program are, for instance, the following: TABLE 5 ENTITY PROPERTY TYPE DESCRIPTION CONFIG VALTYPE string The data type for a particular configuration parameter CONFIG STRINGVAL string The string value for a particular configuration parameter CONFIG NUMVAL float The numeric value for a particu- lar configuration parameter CONFIG PROBLEM string This value indicates the general class of problem or type of configuration described by this value. CONFIG SUBPROBLEM string This value indicates a more specific measurement of sub- problem as it relates to more general configurations described by this value.

[0138] The routines declared in the configs program are, for example, the following: TABLE 6 NAME FUNCTION declConfig This routine declares a configuration entry. It accepts a host name, configuration parameter name, a value type, a problem name, and a subproblem name. delConfig This routine deletes from the database a particular configuration record. It accepts a host name and a configuration parameter name. getConfigStr This routine returns the string value of a configuration parameter name if the configuration parameter name is of string type. It accepts a host name and a configuration parameter name. getConfigNum This routine returns the numeric value of a configuration parameter name if the configuration parameter name is of numeric type. It accepts a host name and a configuration parameter name. getConfigType This routine returns the type of a configuration parameter name. It accepts a host name and a configuration parameter name. getConfigProblem This routine returns the problem associated with a configuration parameter name. It accepts a host name and a configuration parameter name. readConfigFile This routine reads a file which contains configuration and workset declarations. It accepts a file name. setConfig This routine sets the value of a particular configuration parameter name. It accepts a hostname, a configuration parameter name, and a value.

[0139] As previously mentioned, the configs program does not declare any rules.

[0140] 3. events

[0141]  A program which contains database declarations and routines which implements the SYSTEMWatch AI-L event handler, which allows SYSTEMWatch AI-L to execute functions either at specified times or periodically. The events program does not declare any rules.

[0142]  The events program defines an ordered list of records, each describing a type of event. The order is such that the next event to be executed is first on the list. Each record contains the next event time, the function to be executed at that event, and two optional values, viz., the number of instances that event is to be executed, and the interval between those instances. To add an event, an event record is added to the database.

[0143]  SYSTEMWatch AI-L will check for events whenever the checkEvent function is called. This function call should be placed in the main loop of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console.

[0144] The database declarations made in the events program are, for instance, the following: TABLE 7 ENTITY PROPERTY TYPE DESCRIPTION EVENT EVENTNAME string Unique generated name for a scheduled event. EVENT FUNCTION string Name of function to be executed that the time of the event. (Function name only! - do not include any command line arguments for the function) EVENT ALARMTIME integer The alarm time after which the event gets executed EVENT INTERVAL integer The minimum time between event repetitions EVENT REPEATS integer Number of times the event gets put back onto the event queue, after the currently scheduled event has been executed.

[0145] The routines declared in the event program are, for example, the following: TABLE 8 NAME FUNCTION addEvent Given a function name, a time period, and an optional repetition factor, addevent schedules SYSTEMWatch AI-L to execute the function named at a time equal to the present time plus the time period. If the optional repetition factor is given, the function is scheduled that many times, each time differing from the previous event time by the time period. checkEvent Checks the event list to see if any events are ready to execute. If so, the ready events are executed. delEvent Accepts a function name and removes all occurrences of that function from the event handling system. getNextEvent Returns the clock time to the next event waiting.

[0146] As previously mentioned, the event program does not declare any rules.

[0147] 4. requests

[0148]  A program which contains two routines used by SYSTEMWatch AI-L for communication between the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console. The request program only contains two function declarations. The request program provides a higher level interface to the communications system by performing some message formatting and calling the communication functions declared in the corns program discussed below.

[0149] The routines declared in the requests program are, for example, the following: TABLE 9 NAME FUNCTION request Accepts a hostname, module name, a function name, and arguments to the function named. Sends a message to request the module on the host specified to execute the named function with the specified arguments. requestReport Accepts information which identifies a particular report and a particular module which requested the specified report. Formats a string containg a report request, and sends the resulting string to the specified module.

[0150] 5. coms

[0151]  A program which contains routines relating to a SYSTEMWatch AI-L supplemental communications system.

[0152] The corns program does not contain database declarations nor rules.

[0153] The routines declared in the corns program are, for example, the following: TABLE 10 NAME FUNCTION manageMe Given a host name, a module name, and a optional string, adds a SYSTEMWatch AI-L client to the console list by calling the addWorkSet routine. Also sends a “notifyMe” message unless the optional string is equal to “NO RESPONSE”. notifyMe Accepts a hostname and a module name and adds a process to the liveconsole list. If a process is not on the approved console list, this function does nothing. sendMultiString Accepts one or more hostnames (“process list”), a module name, a message, and a mailbox name and sends the message multiple times to the modules specified on the process list specified using the mailbox specified. getMultiData Accepts a workset which contains a list of processes and an entity name. This function requests data from each of the processes on the list of processes. The data requested is all the data contained in the specified entity. multiRequest Accepts a function name, parameters for the function, and a list of at least one pair of hostname & module name; Sends a message to each of the hostname/module name combinations requesting that they execute the specified function with the specified parameters. sendMultiManageMe Sends multiple manage me messages to the SYSTEMWatch AI-L consoles on the console list. sendMultiNotifyMe Sends multiple notify me messages to SYSTEMWatch AI-L clients on the client list. sendData Accepts a host name, module name, and entity name; sendData sends all the data comprising the specified entity to the specified host..

[0154] 6. lib

[0155]  A program which contains a series of miscellaneous routines. The libs program does not contain any database declarations nor rule declarations.

[0156] The routines declared in the lib program are, for example, the following: TABLE 11 NAME FUNCTION fileUser Accepts a file name and returns a colon delimited list of users which are using the specified files. istr Accepts a floating point number and returns a string which contains the integer portion of the floating point number. ls Accepts an optional path name. If the path name is specified, is returns a directory listing of the specified path. If no path name is specified, is returns the directory listing of the current working directory. mkDirTree Accepts a directory name and creates all the necessary directories to create the directory name specified. Thus, if a file system only contains the root directory (/), and mkDirTree is called with the directory name of /A/B/C, mkDirTree creates the following directories: /A; /A/B; and /A/B/C. procAlive Accepts a process id and determines whether the process id specified corresponds to a process in the process table. readSwap Obtains the following information from the virtual memory subsystem: swapused - the amount of swap space used on the system. swaptotal - the total amount of swap space allocated on the system. swapavail - the remaining amount of swap space swapperc - the percentage of the allocated swap is used. systemInOut Accepts a command name and an input string. Executes the command named using the specified input string as the command's input. Returns a string equal to the output of the command. systemOut Accepts a command name, executes the command specified, and returns a string equal to the output of the command. lockProcess Accepts a directory name and a filename. lockProcess is used when you only want one process of a particular kind to be running at any one time. It guarantees process uniqueness by first testing whether the lock file exists, and whether it has the current process id in it. If it has a process id in it and that process is still alive, it returns with a warning message. If the process id in the file is not a live process, lockProcess writes its own process id into the file. lockProcess then re-reads the file, and if it finds its own process id in the file, lockProcess returns without error. Otherwise, an error message is generated.

[0157] 7. alerts

[0158]  A program which contains database declarations and routines used in a SYSTEMWatch AI-L alert handling system, which is used to manage problem alerts and their associated actions. The alerts program does not declare any rules.

[0159] The SYSTEMWatch AI-L alert handling mechanism provides a method of presenting problem notification to the system administrator. There are several concepts used within the alert handling mechanism:

[0160] 1. PRIORITY: Each alert within SYSTEMWatch AI-L has an associated priority, which is used to determine the seriousness of the detected problem. In one embodiment, SYSTEMWatch AI-L uses, for example, 5 levels of priorities comprising of FYI (least serious), NOTIFY, PROBLEM, FAILURE, and CRITICAL (most serious).

[0161] 2. ESCALATION: After an alert has been created, SYSTEMWatch AI-L provides a technique of automatically changing the PRIORITY of an alert over time. This allows SYSTEMWatch AI-L to promote or demote a particular alert's PRIORITY over time. The promotion/demotion process is known as an escalation scheme. SYSTEMWatch Watch AI-L supports the use of multiple and user-defined escalation schemes. In SYSTEMWatch AI-L, an escalation scheme is defined with a name. The escalation scheme can be associated with an alert by referencing the escalation scheme's name. SYSTEMWatch AI-L stores the escalation schemes in the configuration file.

[0162] 3. TIME OUT: After an alert has been created, or after an alert has been escalated to a particular state, the technique of the present invention provides for the timing out the alert. A timed out alert is cleared from the alert system.

[0163] 4. CLEAR: After an alert has been created, SYSTEMWatch AI-L provides a mechanism for clearing the alert, which removes it from the active alert pool. Cleared alerts, however, remain within SYSTEMWatch AI-L for some period of time. That period of time is called the reset time, during which if the condition which causes the alert to be generated occurs, the alert will not be posted.

[0164] Once the reset time period has elapsed, the alert is completely removed from the alert handling mechanism, and if the condition which can cause the alert to be generated reoccurs, a new alert is posted. Each alert can have a different reset time.

[0165] 5. IGNORE: After an alert has-been created, SYSTEMWatch AI-L provides a mechanism for ignoring the alert, which, like clearing an alert, removes it from the active alert pool. Like clearing, the ignored alert is also kept within the alert handling mechanism, and has an associated time period called an ignore time, during which if the condition reoccurs, the alert will not be posted. Unlike the CLEAR mechanism, however, the IGNORE mechanism does not necessarily have a fixed ignore time for each alert. Rather, SYSTEMWatch AI-L supports an ignore scheme similar to the escalation scheme. In the ignore scheme, SYSTEMWatch AI-L remembers how many times a particular alert has been ignored. By specifying an ignore scheme, it is possible to vary the length of the ignore period depending on how many times that particular alert has already been ignored. The typical application for this is to increase the ignore period as the number of ignore actions for a particular alert has been taken. This way, SYSTEMWatch AI-L can “learn” from the actions of the system administrator and interrupt the system administrator less frequently with an alert that he has previously ignored. In SYSTEMWatch AI-L, an ignore scheme is defined with a name, and thereafter, the ignore scheme can be applied to any alert by referencing its name. SYSTEMWatch AI-L stores the ignore schemes in the configuration file.

[0166] 6. ALERT ID v. ALERT REFERENCE NUMBER: Each alert in SYSTEMWatch AI-L can be identified by an alert id, which, when combined with a host name and a module name, uniquely identifies an alert, or via an alert reference number, which, when combined with a host name and a module name, uniquely identifies an alert, but only during a specific time period. In other words, the alert id is an unique number generated by SYSTEMWatch AI-L as each alert is created. On the other hand, in order for the system administrator to refer to an alert without having to type a large multi-digit number, SYSTEMWatch AI-L creates a smaller number (in one example, typically 2 digits) which points to an active alert. In order to maintain the alert reference number at 2 digits, SYSTEMWatch AI-L automatically reuses the alert reference numbers over time, so an alert reference number can only uniquely identify an alert within a certain window of time.

[0167] 7. ALERT NAME and ALERT INSTANCE NAME: In addition to the alert id and the alert reference number described in the paragraph above, each alert in SYSTEMWatch AI-L can also be identified through a combination of two items, specifically the alert name and the alert instance name. The alert name identifies the class of problem which triggered the alert while the alert instance name identifies the object involved in the problem. For example, if the /usr file system reaches 90% capacity, and the fact that a file system reached 90% capacity is defined as a problem named FSFYI, then the alert name in this case is FSFYI and the alert instance name is /usr.

[0168] 8. OWNER: SYSTEMWatch AI-L allows a system administrator to optionally assign owner(s) to a problem identified in an alert. This is used when the system administrator decides that someone must manually resolve the problem. Once an alert has at least one owner, the alert ceases to escalate or time out. The alert remains active within the alert handling system, and will not be removed until it is cleared.

[0169] 9. PROBLEM HIERARCHIES and UNIQUE LISTS: Alerts in SYSTEMWatch AI-L may be arranged in problem hierarchies. Problem hierarchies are used to prevent a problem from triggering several overlapping alerts. For example, suppose three problems were defined as: TABLE 12 Problem Description FSFYI A file system reached 90% capacity FSWARN A file system reached 95% capacity PSALERT A file system reached 98% capacity

[0170]  If a particular file system reached 98% capacity, the 3 rules which detect the FSFYI, FSWARN, and FSALERT problems would all attempt to post alert of alert type FSFYI, FSWARN, and FSALERT for the same alert instance (in this case, the file system name). However, this is redundant. What is needed is just one single alert of type FSALERT. To resolve this problem SYSTEMWatch AI-L allows problems to be grouped into hierarchies. Once a problem hierarchy has been defined, SYSTEMWatch AI-L will automatically ensure that only the alert with the most severe priority of a particular hierarchy will survive. Problem hierarchies are specified in the SYSTEMWatch AI-L configuration. In SYSTEMWatch AI-L, problem hierarchies are called unique lists.

[0171] With an understanding of the above information, the operation of an alert mechanism in accordance with the principles of the present invention can now be described. When a rule detects a problem, the rule will post an alert to the alert mechanism by calling the function addAlert. During the SYSTEMWatch AI-L client's main loop, the SYSTEMWatch AI-L client will call the function checkAlert to handle alert escalation and alert clearing.

[0172] When the addAlert function is called, SYSTEMWatch AI-L performs 5 validation tests before a new alert is created. In the description below, the term candidate alert refers to the alert given to addAlert for posting. The validation tests are the following:

[0173] 1. Unique List Check

[0174]  In order to prevent a severe problem from posting related and less severe alerts, addAlert queries the database to see whether there is an existing alert with the same alert instance name and an alert name which occupies a higher priority position in the same unique list as the candidate alert. If such an alert exists, the candidate alert is rejected and not posted.

[0175] 2. Duplicate Alert Check

[0176]  In order to prevent the problem of posting multiple identical alerts at different times, addAlert queries the database for an alert with the same alert name and alert instance name. If such an alert exists, the candidate alert is rejected and not posted.

[0177] 3. Ignore List Check

[0178]  In order to prevent a problem of posting a new alert when the problem is being ignored, addAlert queries the database for a corresponding entry of IGNORE_IGNORETIME. If such an entry exists, addAlert compares the current clock time with the value of the entry found. An alert candidate will be rejected if the clock time is less than or equal to the value of the entry found because that condition means that the alert is being ignored at this time.

[0179] 4. Clear List Check

[0180]  In order to prevent a problem of posting a new alert when the problem is being cleared, addAlert queries the database for an corresponding entry of ALERT_CLEARED. If such an entry exists and its value is true, then addAlert queries the database for an entry of ALERT_CLEARTIME and compares its value against the clock time. An alert candidate will be rejected if the clock time is less than or equal to the value of the entry found because that condition means that the alert was cleared and the current time is within the reset time period.

[0181] 5. Lower Priority Check

[0182]  While the unique list check prevents a severe problem of also posting less severe alerts, if a more severe problem occurs after a less severe problem belonging to the same unique list has already posted an alert, the alert which corresponds to the less severe alert must be removed before the more severe alert is posted. Thus, addAlert queries the database for an alert with the same instance name and an alert name which is of a lower priority on the same unique list as the candidate alert. If such an alert is found, it is deleted.

[0183] If the alert candidate passes the 5 validation tests described above, the alert will be posted. Posting an alert is a multistep process which involves the following steps:

[0184] 1. Create Alert

[0185]  addAlert will create an alert in the database with the alert name and alert instance name corresponding to the candidate alert.

[0186] 2. Add information to alert

[0187]  addAlert will store descriptive information into the alert.

[0188] 3. Assign starting priority

[0189]  addAlert will query the configuration information stored in the database to retrieve the problem priority associated with an alert with the same alert name as the candidate alert and assign the same priority to the alert.

[0190] 4. Assign escalation scheme

[0191]  addAlert will query the configuration information stored in the database to retrieve the escalation scheme associated with an alert with the same alert name as the candidate alert and store the same with the alert.

[0192] 5. Assign ignore scheme

[0193]  addAlert will query the configuration information stored in the database to retrieve the ignore scheme associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

[0194] 6. Assign available actions

[0195]  addAlert will query the configuration information stored in the database to retrieve the available actions associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

[0196] 7. Assign default actions

[0197]  addalert will query the configuration information stored in the database to retrieve the default actions associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

[0198] 8. Update SYSTEMWatch AI-L consoles

[0199]  addAlert will allow the alert to be communicated to the attached SYSTEMWatch AI-L consoles by calling updateNetworkAlert.

[0200] 9. Save Alert to Disk

[0201]  addAlert will save the alert to a disk file.

[0202] 10. Execute Default Action

[0203]  addAlert will execute any default actions associated with the alert.

[0204] When the checkAlert function is called as part of the main loop of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console, alert escalation and alert clearing are performed. Alert escalation is performed by executing the following steps for each of the alerts which has not been cleared, ignored, or assigned an owner:

[0205] 1. Querying the database to retrieve the “escalation item” of an alert with the same alert name and with a priority equal to the alert's current priority. This information consists of the current priority, a time period, and a new priority.

[0206] 2. If the time the alert has been in the current priority state is larger than or equal to the time period above, change the alert's priority according to the escalation scheme to the new priority.

[0207] 3. If the new priority is zero, then clear the alert by removing the alert from the active alerts and place the alert on the clear list for the rest time period.

[0208] 4. Determine whether any default action(s) is registered from this alert name and priority and the current time. If such a default action is registered, execute such actions by calling the doAction function.

[0209] Alert clearing is performed by executing the following steps for each of the alerts:

[0210] 1. Query the database for an alert to see if it has a corresponding entry of ALERT_CLEARED. If so, and if the value is true, then perform step 2. Otherwise, the process is done for this alert.

[0211] 2. Query the database and retrieve a corresponding entry of ALERT_CLEARTIME. Check its value against the clock time. If that time is less than or equal to the clock time, this means the alert has been cleared, and the reset time has expired, so remove the alert.

[0212] Ignoring an alert is accomplished by performing the following steps:

[0213] 1. If this is the first time this alert has been ignored, store to the database a corresponding entry of IGNORE_IGNORECOUNT with value 0.

[0214] 2. Query the database for an entry of IGNORE IGNORECOUNT associated with this alert.

[0215] Increment the value by one and store it back into the database.

[0216] 3. Query the database for the configuration of the associated ignore scheme for this alert name and alert instance.

[0217] 4. Get the Nth entry in the ignore scheme, where N is the value of the updated IGNORE_IGNORECOUNT stored in step 2 and store into the database a corresponding entry of IGNORE_NEXTTIME a value equal to the current time plus the time interval of the Nth entry. Note, if the IGNORE_IGNORECOUNT value is greater than the number of entries in the ignore scheme, put a very large number into the IGNORE_NEXTTIME. This effectively makes the ignore period infinite for all practical purposes, thereby preventing the alert from reoccurring.

[0218] Note that escalation schemes and ignore schemes can be different for each managed computer by including computer specific information in the configuration database.

[0219] The alerts program contains the following database declarations: TABLE 13 ENTITY PROPERTY TYPE DESCRIPTION ALERT PRIORITY string Describes priority of problem with the following words: FYI, NOTIFY, PROBLEM, FAILURE, CRITICAL ALERT PROBLEMAREA string Describes the general nature of the problem. ALERT SHORTDESCRIPTION string Provides a brief overview of the problem. ALERT DETAIL string Provides a detailed overview of the problem. ALERT RECOMMENDFTLE string Offers recommended solutions to problem, ALERT RECOMMENDFLAG integer TRUE if RECOMMENDFILE exists. ALERT HISTORYFILE string A cumulative problem history, save in an outside ALERT HESTORYFLAG string TRUE if HISTORYFILE exists and is a valid file name. ALERT ACTIONSAVAILABLE string Provides information about actions available for problem type. Different actions are separated by colons, such as lstAcci.on 2ndActAon. ALERT ACTIONSTAKEN string Provides information about action in progress and previously taken in this alert. It is the action responsibility for maintaining this field. Multiple actions are separated by colons. ALERT ACTIONTIME integer Contains a time stamp for when the action should review the current action of this Alert. This field is under the control of the action. ALERT CREATTIME integer Time stamp of when the alert was created. ALERT CLEARED integer If a record has the cleared flag set to TRUE, then an alert will not be displayed as a live alert. However, it is still tracked in the database to avoid immediate realerts of the same problem. ALERT CLEARTIME integer Time at which the cleared alert is automatically removed from the list and a new problem can be generated. ALERT ESCALATION string Specifies name of escalation mechanism to use for this alert. ALERT ESCALTIME integer Time of next escalation check. ALERT OWNER string This is a list of people who claim ownership for the problem and are thereby acknowledging the problem's existence, which stops problem escalation. ALERT PROBLEMID string Contains problem id:host:entity. For example: FSWARN:HOST1:/dev/sd0a. Used for tracking if a problem has been previously seen and whether to realert. ALERT NOTIFY string Notify gets set to ADD, OWNER, or RECOMMEND depending what value changed. Multiple notifications are allowed by a colon delimiting the notification items. ALERT PROCESS string Specifies the owning and originating process in the HOSLMODULE format. The PROCESS field with the ALERTID uniquely specifies a process. It is the originating processes' responsibility to maintain unique ALERTIDs. By default, any PROCESS specified by just the HOST will default to the SYSTEMWatch AI-L client module. ALERT ALERTID integer An identification number unique to the originating process specified in the PROCESS property. ALERT REFNUM integer Temporary reference number that is used on each local host to identify a particular alert from the alert displays without having to type the whole alert name. IGNORE IGNORECOUNT integer Number of times the user requested to ignore the problem. IGNORE NEXTTIME integer Describes the next time that particular alert instance may reappear if the particular problem is noticed again. REFNUM REFNUM integer Contains an Alert Reference Number allocated to a particular local alert.

[0220] The routines declared in the alerts program are the following: TABLE 14 NAME FUNCTION appendAlerts Accepts a file name and saves all non-cleared alerts to the file specified. getAlertRefNum Accepts an alert id, assigns an alert reference number to the alert id, and getAlertHostModIdRefNum Accepts an alert reference number, and returns the host name, module name, checkAlertRefNum Traverses all alerts and assigns an alert reference number to any alerts updateNetworkAlert Accepts an “old alert” and a “new alert”, causes the new alert to replace the setNotify Accepts an alert, and a notification event, and sets the alert notification flag for the specified notification event. doNotify Accepts an alert, checks to see whether the alert has any notification flags set, and if so, performs the appropriate alert notification action. delAlerts Accepts an alert and a scope. Scope can be local or network wide. Deletes the alert locally only (if scope is local), or deletes the network both locally and network wide. getAlertName Accepts a host name, module name, and alert jd, returns a database key (the name) to the alert. clearAlert Accepts a host name, an alert id number, and a module name; deletes the alert specified. ignoreAlert Accepts a host name, an alert id number, and a module name; ignores the alert specified. checkProblem Accepts a problem and determines whether the problem should be reported. A problem will be reported if it has an alert which is already in the database, or if it has been specifically excluded, or if it has been ignored. addOwner This function is used to add an owner to a particular alert. getEscalTime Accepts an escalation scheme name and a current priority, returns the amount of time the escalation scheme specifies should elapse before an alert with the current priority should transition to the next schedule priority. getEscalTime returns this information specifically for the host on which the function was made if there is a configuration entry for this host, otherwise, it uses the escalation scheme for the “DEFAULT” host. Returns 0 if no escalation remains to be scheduled. getEscalPriority Accepts a priority and an escalation scheme name, returns the next priority level that the specified escalation scheme will transition to with a start state equal to the specified priority. getAlertNum Generates an alert identification number. The alert identification number is uniclue for a given host and module. superceedAlert Accepts a problem name and an instance of that problem, superceedAlert goes through the alert mechanism and deletes any alerts which would be superseded by an alert with the specified problem name and problem instance. addAlert This function is used to add an alert to SYSTEMWatch AI-L. setAlertPriority Accepts an alert and a priority, sets that specified alert to the specified priority. checkAlerts Checks the alert entity for all entries which need to be cleared or escalated. clearAlertRefNum Accepts an alert reference number. Performs reference number to alert number translation, and clears the alert. addOwnerRefNum Accepts an alert reference number and an owner. Performs reference number to alert number translation, and associates the specified owner to the alert number.

[0221] 8. filesys

[0222]  A program which contains database declarations, and rules used by SYSTEMWatch AI-L to monitor files and file systems on a computer.

[0223] The filesys program detects, for example, the following file system problems: TABLE 15 Problem Description Available Actions FSFYI File system has reached 90% full fsrecom, rmjunk, rmold junk FSWARN File system has reached 93% full fsrecom, rmjunk, rmold junk PSALERT File system has reached 98% full fsrecom, rmjunk, rmoldjunk FSABSMIN File system has less than 1 Mb free fsrecom, rmjunk, rmoldjunk PSINODEFYI File system has less than 1000 modes free fsrecom, rmjunk, rmoldjunk FSINODE WARN File system has less than 200 modes free fsrecom, rmjunk, rmold junk ESINODEALERT File system has less than 20 modes free fsi-ecom, rmjunk, rmold junk PSEEHAVE1 Unusual short term behavior: File system utilization grows by fsrecom, rmjunk, 3% in 3 minutes, as compared to the average file system rmoldjunk utilization for the most recent 30-minute period. FSBEHAVE2 Unusual long term behavior: File system utilization grows by fsrecom, rmjunk, 3% over 30 minutes, as compared to the average file system rmoldjunk utilization for the most recent 24-hour period.

[0224]  Each of the threshold values underlined in the above table is a default value, which can be changed by the system administrator on either a computer specific basis or on a network wide basis via the configuration mechanism, as described above in the section on the config program.

[0225] The FSBEHAVE1 and FSBEHAVE2 problems can only be detected if the SYSTEMWatch AI-L client can establish a historical trend line for file system space utilization. The SYSTEMWatch AI-L client performs the historical trend line evaluation by using a recursive average filter. Note: This filter can be used in areas other than file system space monitoring. Although trend line analysis can also be performed using a moving average filter, a moving average filter is less desirable than a recursive average filter because the latter can accommodate more historical data, as well as function in an environment when the sample measurement time is irregular.

[0226] The recursive average filter calculates its first value by using a current value and computes subsequence instances by calculating a weighted average between the prior value and the new measurement. The weighting factor, which is called “ratio” below, may be set depending on the sensitivity to fluctuations in the current value. The higher the ratio is set, the more the computed value will fluctuate. In SYSTEMWatch AI-L, the ratio used is dependent upon the measurement window and the time difference between the prior calculation and the current calculation. The advantage of this ratio is that it provides a filter which gives a consistent response even if the measurement intervals vary substantially. This is important, since a real time measurement system cannot necessarily guarantee accuracy in the time between calculations.

[0227] One example of a recursive average filter technique is the following:

Xnow=the current value of the measurement, in this case, the file system space utilization.

XP=the historical value if it exists, otherwise, for the first calculation, it is equal to Xnow.

Xp=(Xp×(1-ratio))+(Xnow×ratio)

tdelta=current time—previous time XP was calculated

ratio=1, if tdelta>time window, or tdelta/time window.

[0228] The above is an embodiment of how the FSBEHAVE1 and FSBEHAVE 2 rules determine the historical trend value. The FSBEHAVE1 and FSBEHAVE2 problems are detected based upon three inputs:

[0229] 1. The historical trend value within a trend window;

[0230] 2. The percentage difference of the current value from the trend value; and

[0231] 3. The period of time over which the difference persists.

[0232]  A problem occurs when the difference of the current value differs by the specified amount from the trend value for a period exceeding a specified period. In the FSBEHAVE1 and FSBEHAVE2 problems, we look only at increases beyond a trend line since as far as computer file systems are concerned, drops in space utilization are not considered problems.

[0233] The fileSysBehave1Compute and fileSysBehave2Compute rules function by calculating and storing a new trend value and the current time into the database. They also set a flag if the current value differs from the trend value by the specified amount. The trend values are stored in the database under the FTLESYS_XPI and FILESYS_XP2 entity/property combinations. The flags are stored in the database under the FILESYS_FL1 and FILESYS_FL2 entity/property combinations.

[0234] The fileSysBehave1Test and fileSysBehave2Test will call addalert if the time the flag was set is larger than the specified time period.

[0235] The following actions are available to respond to problems detected by the filesys program: TABLE 16 Action Description fsrecom Analyzes a specified file system by traversing the entire file system and gathering the following information: names of the 10 largest files, names of the 10 largest directories, the processes using each file, the percentage of the file system each file utilizes, names of all non-device files in the /dev directory, names of all junk files, log files, and error files on the file system. The files which comprises junk files, log files, and error files are defined in the configuration. The information gathered by the fsrecom action is stored into the database. rmjunk Queries database for a list of junk files producted by the fsrecom action (see above), and removes all the junk files retrieved from the database. rmoldjunk Virtually the same as rmjunk (above), but only removes those junk files whose modification time is at least 2 hours behind the clock time when the rmold junk action is initiated.

[0236] The filesys program contains, for example, the following database declarations: TABLE 17 ENTITY PROPERTY TYPE DESCRIPTION FILESYS MOUNTPOINT string Mount point or directory name that the file system is mounted onto FILESYS ESTYPE string File system type FILESYS MOUNTED boolean Is the file system mounted? FILESYS OPTIONS string Describes options that the file system may be mounted with. FILESYS SPACETOTAL integer Kilobytes of file system space total, including space reserved by root. FILESYS SPACEUSED integer Kilobytes of file system space used FILESYS SPACEAVAIL integer Kilobytes of file system space available to users. This number does NOT include any in reserve for root. FILESYS SPACEFREE integer Kilobytes of file system space free, including space reserved for root. FILESYS SPACEPERC float Percentage space used, excluding the root reserve. FILESYS FILEUSED integer Number of modes/files used. FILESYS FILESPREE integer Number of modes/files used. FILESYS FILESTOTAL integer Total number of modes/files. FILESYS FILESPERC integer Percentage of total modes used. FILESYS XP1 float Historical trend value for the FSBEHAVE1 problem. FILESYS XP2 float Historical trend value calculated with a recursive average filter for the FSBEHAVE2 problem. FILESYS FL1 integer Variation flag used in the FSBEHAVE1 problem. FILESYS FL2 integer Variation flag used in the FSBEHAVE2 problem.

[0237] No routines are declared in filesys.

[0238] These are the rules declared in one embodiment of filesys: TABLE 18 Rule Name Initialization Condition Then-Action Else-Action fileSysUpdate Sets state to DATA, gets (always true) Gathers information on N/A rule interval from file systems configuration. fileSysAbsMin Sets state to EXCEPT, gets If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration updated since the last FSABSMIN problem time this rule was criteria. For each checked and there are problem detected, post file systems in the an alert to the alert database mechanism. fileSysAlertFull Set state to EXCEPT, get If file system Checks database for file N/A ONCE to false, gets rule percentages have been systems which meet the interval from updated since the last FSALERT problem configuration time this rule was criteria. For each checked and there are problem detected, post file systems in the an alert to the alert database mechanism. fileSysWarnFull Set state to EXCEPT, get If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration updated since the last FSWARN problem time this rule was criteria. For each checked, and there are problem detected, post file systems in the an alert to the alert database mechanism. fileSysFYIFull Set state to EXCEPT, get If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration. updated since the last FSFYI problem criteria. time this rule was For each problem checked, and there are detected, post an alert file systems in the to the alert mechanism. database fileInodeALERT Set state to EXCEPT, get If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration updated since the last FSINODEALERT time this rule was problem criteria. For checked, and there are each problem detected, file systems in the post an alert to the alert database mechanism. fileInodeWarn Set state to EXCEPT, get If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration updated since the last FSINODEWARN time this rule was problem criteria. For checked, and there are each problem detected, file systems in the post an alert to the alert database mechanism. fileInodeFYI Set state to EXCEPT, get If file system Checks database for file N/A rule interval from percentages have been systems which meet the configuration updated since the last FSINODEFYI problem time this rule was criteria. For each checked, and there are problem detected, post file systems in the an alert to the alert database mechanism. fileSysBehave1Compute Set state to DATA2, get TRUE Computes historical N/A rule interval from trend value using the configuration recursive average filter and store the results in the database under a record of type FILESYS_XPI fileSysBehave1Test Set state to EXCEP, get If the FL1 flag for a file Adds an FSBEHAVE1 N/A rule interval from system has been set alert. configuration. for a time period exceeding the applicable time period filSysBehave2Compute Set state to DATA2, get TRUE Computes historical N/A rule interval from trend value using the configuration. recursive average filter and store the results in the database under a record of type FILESYS_XF2 flleSysBehave2Test Set state to EXCEP, get If the FL1 flag for a file Adds an FSBEHAVE2 N/A rule interval from system has been set alert. configuration. for a time period exceeding the applicable time period

[0239] 9. files

[0240]  A program which simply contains the following database declarations, which are used in tracking files and file systems. TABLE 19 ENTITY PROPERTY TYPE DESCRIPTION FILES DiRECTORY string Name of directory containing a file, or the directory name if the record describes a directory FILES FILENAME string Name of file or directory without its path FILES FILESYS string Name of file system containing file or directory FILES SIZE integer Size in bytes of a file or the sum of files in a directory FILES LINKS integer Number of links to a file or directory FILES FSPERC float Percent of file system size FILES MODE string File mode and permissions FILES FILETYPE string File types: FILE, DIR, LINK, OTHER FILES UID integer Owner's UID (user id number) FILES OWNER string Owner name FILES GID integer Owner's GID (group id number) FILES GROUP string Group name FILES ACCESSTIME integer file/directory access time FILES MODTIME integer File/Directory last modificaton time FILES PROCID string Process Ids that are accessing file as determined by the command fuser. FILES PROCUSER string Process user names that are accessing file as determined by the command fuser FILES PROCCOMMAND string Command name of first process on the list FILES DIRENTRIES string Number of directory entries in a directory. FILES DIRTREESIZE integer Sum of all file sizes in bytes in a directory tree. FILES TIMEOUT integer Time at which data should be erased FILES COMMENT string Free form list: used primarily by the file system recommendation action to store class of problem file. FILECHANGE DIRECTORY string Name of directory containing file, or the directory name if the record describes a directory FILECHANGE FILENAME string Name of file or directory without its path FILECHANGE FILESYS string Name of file system containing file or directory FILECHANGE SIZE integer Size of a file or the sum of files in a directory FILECHANGE FSPERC float Percentage of file system size FILECHANGE MODE string file mode and permissions FILECHANGE FILETYPE string File types: FILE, DIR, LINK, OTHER FILECHANGE UID integer Owner's UID (user id number) FILECHANGE OWNER string Owner's name FILECHANGE GD integer Owner's GID (group id number) FILECHANGE GROUP string Owner's group name FILECHANGE CREATETIME integer File/Directory create time FILECHANGE MODTIME integer File/Directory last modification time FILECHANGE PROCID string Process Ids that are accessing a file as determined by the command fuser FILECHANGE FROCUSER string Process Ids that are accessing a file as determiend by the command fuser FILECHANGE PROCCOMMAND string Command name of first process on the list FILECHANGE DIRENTRIES integer Directory entries/modes FILECHANGE DIRSIZE integer Sum of all file sizes in a directory FILECHANGE DIRTREESIZE integer Sum of all file sizes in a directory tree FILECHANGE TIMEOUT integer Time at which data should be erased FILECHANGE COMMENT string Free form field: used primarily by file system recommendation action to store class of problem files FILECHANGE STARTSIZE integer File size at beginning of measurement FILECHANGE RATEINCREASE integer Rate of increase: (current size - start size)/ timedelt/60.

[0241] 10. swap

[0242]  A program which contains database declarations, a routine declaration, and rules used by SYSTEMWatch AI-L to monitor the virtual memory swap file for problems.

[0243] The swap program, for example, detects the following virtual memory problems: TABLE 20 Problem Description Available Actions SWAPFYI Swap space is up to 85% capacity. addswap, tmpshutdown SWAPWARN Swap space is up to 90% capacity. addswap, tmpshutdown SWAPALERT Swap space is up to 95% capacity. addswap, tmpshutdown

[0244] The following actions are available to respond to problems detected by the swap program: TABLE 21 Action Description addswap Increases the amount of swap space available on the system by a two step process. First, addSwap creates a large file by using the UNIX command mkfile. Then, addSwap incorporates that file into the virtual memory system by using the UNIX command swapon, which lets the UNIX operating system to use the newly created file as swap space. addSwap attempts to create sufficient additional swap space so that at most 80% of the augumented swap space is used. tmpshutdown Shuts down the SYSTEMWatch AI-L client and console by causing the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console to exit their main loop. cleanswap Deletes the files added by the addswap action (above).

[0245] The following database declarations are made in swap: TABLE 22 ENTITY PROPERTY TYPE DESCRIPTION SWAPSTAT SWAPUSED integer Number of kb of swap space in use. E.g.: the USED value of the UNIX command pstat-s. SWAPSTAT SWAPAVAIL integer Number of kb of swap space available. E.g.: the AVAILABLE value of the UNIX command pstat-s. SWAPSTAT SWAPPERC float Percentage of available swap space in use. E.g.: USED/(USED - AVAILABLE) from the UNIX command pstat-s. SWAPSTAT SWAPTOTAL integer Number of kb of swap space total. E.g.: the USED + AVAILABLE values from the UNIX command pstat-s.

[0246] The routines declared in the swap program are the following: TABLE 23 NAME FUNCTION getSwap Gathers swap space information by calling the readSwap function, and places, the information returned by the readSwap function into the database.

[0247] These are the rules declared in filesys: TABLE 24 Con- Else- Rule Name Initialization dition Then-Action Action swapUpdate Sets state to (always Calls the getSwap N/A DATA, gets true) routine interval from configuration swapAbsMin2 Sets state to If Posts a N/A EXCEP, gets avail- SWAPABSMIN2 interval from able alert to the alert configuration swap is system. gets less SWAPABSMIN2 than the limit from limit configuration swapAbsMin1 Sets state to If Posts a N/A EXCEP, gets avail- SWAPABSMIN1 interval from able alert to the alert configuration swap is system. gets less SWAPABSMIN1 than the limit from limit configuration. swapAlert Sets state to If Posts a N/A EXCEP, gets avail- SWAPALERT interval from able alert to the alert configuration swap is system. gets less SWAPALERT than the limit from limit configuration. swapWarn Sets state to If Posts a N/A EXCEP, gets avail- SWAPWARN interval from able alert to the alert configuration swap is system. gets less SWAPWARN than the limit from limit configuration. swapFYI Sets state to If Posts a N/A EXCEP, gets avail- SWAPFYI interval from able alert to the alert configuration swap is system. gets less SWAPFYI than the limit from limit configuration.

[0248] 11. process

[0249]  A program which contains database declarations, routines, and rules used by SYSTEMWatch AI-L to monitor processes on the computer.

[0250] The process program detects, for example, the following file system problems: TABLE 25 Problem Description Available Actions PROCCPU1 A process is using 30% of the kill, stoptmp, stopload, CPU time and the system load nice5, nice10, nice15, average has reached 2.5 nice20, schedule10, schedule25, schedule50, scheduleVIP10, scheduleVIP25, scheduleVIP50 PROCCPU2 A process is using 15% of the kill, stoptmp, stopload, CPU time and the system load nice5, nice10, nice15, average has reached 5.0 nice20, schedule10, schedule25, schedule50, scheduleVIP10, scheduleVIP25, scheduleVIP50 PROCCPU3 A process is using 10% of the kill, stoptmp, stopload, CPU time and the system load nice5, nice10, nice15, average has reached 7.5 nice20, schedule10, scheduleVIP10, scheduleVIP25, scheduleVIP50 PROCMEM1 A process is using 40% of the kill, stoptmp, stopload, swap space and the virtual nice5, nice10, nice15, memory system is using 80% nice20, schedule10, of the available swap space. schedule25, schedule50, scheduleVIP10, scheduleVIP25, scheduleVIP50 PROCMEM2 A process is using 60% of the kill, stoptmp, stopload, swap space and the virtual nice5, nice10, nice15, memory system is using 80% nice20, schedule10, of the available swap space. schedule25, schedule50, scheduleVIP10, scheduleVIP25, scheduleVIP50 PROCMEM3 A process is using 80% of the kill, stoptmp, stopload, swap space and the virtual nice5, nice10, nice15, memory system is using 80% nice20, schedule10, of the available swap space. schedule25, schedule50, scheduleVIP10, scheduleVIP25, scheduleVIP50

[0251]  Each of the threshold values underlined in the above table is a default value, which can be changed by the system administrator on either a computer specific basis or on a network-wide basis via the configuration mechanism, as described above in the section on the config program.

[0252] The following actions are available to respond to problems detected by the filesys program: tABLE 26 Action Description kill Kills the specified process by sending the process the UNIX kill signal. stoptmp Stops the specified process for a specified period of time by first sending the process a UNIX STOP signal, and sending the process a UNIX CONTINUE signal after the specified period of time has elapsed. stopload Stops the specified process until the 1 minute load average drops beheath a specified load by first sending the process a UNIX STOP signal. and when the system load drops to the specified limit, by then sending the process a UNIX CONTINUE signal. nice5 Set the specified process' nice value to 5. nice10 Set the specified process' nice value to 10. nicd15 Set the specified process' nice value to 15. nice20 Set the specified process' nice value to 20. schedule10 Reschedules a process so that it run approximately 10% of the time. Schedule10 queries the database periodically to ascertain what percentage of the CPU the specified process is consuming. If the process uses more than the goal percent CPU consumption, it is reniced such that it uses less CPU resources. If the process uses less than the goal percent CPU consumption, it is reniced so that it uses more CPU resources. This action only uses non-priviledged calls to renice. schedule25 Similar to schedule10, except the percent CPU goal is 25% instead of 10%. schedule50 Similar to schedule10, except the percent CPU goal is 50% instead of 10%. scheduleVIP10 Similar to schedule10, except this action can utilize priviledged calls to renice as well as the normal non-proviledged calls to renice. Privledged nice calls are those nice values which cause the UNIX operating system to give a process more CPU time than normally allowed. These calls are priviledged because only a process running with an effective user id of root (the UNIX “superuser”) may assign such a nice value to a process. scheduleVIP25 Similar to schedule25, except this action can utilize priviledged calls to renice as well as the normal non-priviledged calls to renice. scheduleVIP50 Similar to schedule50, except this action can utilize priviledged calls to renice as well as the normal non-priviledged calls to renice.

[0253] The process program contains the following database declarations: TABLE 27 ENTITY PROPERTY TYPE DESCRIPTION PROCESS UID integer User-ID of the owner of a process PROCESS OWNER string Account name of the owner of a process PROCESS MEMORY string Sum of data memory size and stack memory size in kb, which is all the memory usage affecting the swap space usage. (This does not include the executable program memory (text space)) See also UNIX manual page on the command ps(1). PROCESS RSS integer Resident Set Size: The total of physical memory that is being used by the process at the time, including DATA, STACK, and TEXT. It does NOT include memory swapped to disk. This number changes widely and is under the control of the virtual memory manager. See also UNIX manual page on the command ps(1). PROCESS NICE integer Process NICE priority value PROCESS CPUPERC float Percentage of CPU used. Total CPU used/(Clock Time since last measurement interval. PROCESS LIFECPUPERC float Percentage of CPU Used over the life time of the Total CPU used/(Clock Start Time - now) PROCESS BLOCKSIN integer Number of block input operations. PROCESS BLOCKSOUT integer Number of block output operations. PROCESS MAJORFAULTS integer Number of major page faults. Major page faults are those that actually require I/O operation PROCESS SYSTIME float Number of seconds of CPU Time used for executing system calls on behalf of this process. PROCESS USERTIME float Number of seconds of CPU Time used for executing actual user level code of a program (i.e., the program itself) PROCESS TOTTIME float Number of seconds of total CPU time used for this process (system time and user time) PROCESS STARTTIME integer Start time of process PROCESS COMMAND string Name of program or command executed PROCESS COMMANDLINE string Complete command line for process PROCCPU PROCCPU float Temporary structure used for computing CPU % used PROCMGT MGTTYPE string Type of management action, contains one of: NICE, STOPTMP, STOPLOAD, SCHEDULE. PROCMGT RESETTIME integer Time to reset process to prior state. Used with NICE and STOPTMP. PROCMGT SYSLOAD float System 1 minute load average goal. When actual load average goes below this value, the process will receive a CONTINUE signal. This is used only with the STOPLOAD action. PROCMGT CPUPERC float CPU % goal to keep process. Used with the SCHEDULE actions. PROCMGT OLDNICE integer Original nice value of this process, prior to any management actions taking place. This is used by the NICE actions and the SCHEDULE actions. PROCMGT MINNICE integer Minimum allowable nice value allowed for this process. Used by the SCHEDULE actions. PROCMGT MAXNICE integer Maximum allowable nice value allowed for this process. Used by the SCHEDULE actions. PROCMGT NICEINCR integer Increment of nice value allowed for this process. Used by SCHEDULE actions. SYSLOAD LOAD1 float System load average over last 1 minute SYSLOAD LOAD5 float System load average over last 5 minutes SYSLOAD LOAD15 float System load average over last 15 minutes

[0254] The routines declared in the process program are, for example, the following: TABLE 28 NAME FUNCTION privNice Accepts a process id and a nice value, makes a privileged system call to the UNIX nice function, and reschedules the specified process with the specified nice value. privKill Accepts a process id and a signal name, makes a privileged system call to the UNIX kill function, and send the specified process the specified signal. schedNice Accepts a process id, a nice value, and a time period. Checks process table to see if the process still exists. If so, obtain its current nice value. Then, reschedule that process with the specified nice value. Finally store information into the PROCMGT entity for the specified process using the following properties: MGTTYPE should be “NICE” RESETTIME should be the current time plus the specified time period. OLDNICE should be the specified process's nice value before we called the nice function. schedSTOPTMP Accepts a process id and a time period. If the specified process exists and if it is also not currently being managed, send a stop signal to the specified process, and store information into the PROCMGT entity for the specified process using the following properties: MGTTYPE should be “STOPMP” RESETTIME should be the current time plus the specified time period schedSTOPLOAD Accepts a process id and a target load number. Tests to see if specified process exists. If so, and if the process is not already being managed, check to see if current 1 minute load average is above the target. If so, send a stop signal to the specified process and store information into the PROCMGT entity for the specified process using the following properties: MGMTTYPE should be “sTOPLOAD” SYSLOAD should be the specified load unscheduleProc Accepts a process id. Checks to see if process still exist, and checks to see if process is being managed. If so, then restore old nice if the process was niced, or resume a stopped process if the process was stopped. schedCheckProc Accepts a list of processes which have been managed by one of the scheduling actions designed to keep a process consuming a certain percentage of CPU time. Checks each process' actual CPU percentage usage against each process's goal, and reschedule the process if necessary. (See also schedProcess) schedProcess Accepts a process id, a cpu percentage use goal, a nice increment, a maximum nice value, and a minimum nice value. For the specified process, manage the until either it terminates or the unMangeProc function is called. The management action is to keep the specified process's CPU usage within a certain window. The window ranges from a low of 80% of the specified percentage goal to a high equal to the specified percentage goal. If the process' CPU usage is not within the window, renice the process by a factor equal to the nice increment, but in no case let the nice factor exceed the maximum or drop below the minimum values specified. getProcessInfo Walks through the kernel process table to get process information about each process on the system, and stores the same into the SYSTEMWatch AI-L database. getSysLoad Gets the system load average over the last minute, 5 minutes, and 15 minutes and store the same in the SYSYEMWatch AI-L database. computeCPUPerc1 Goes through each data record with entity PROCPU and property PROCPU and calculate the percentage CPU usage of each element, and stores the computed percentage into a corresponding entry of entity PROCESS and property PROCCPU. computeCPUPerc2 Goes through the database and removes all records entity PROCCPU and property PROCCPU. Goes through the database to get all the records of entity PROCESS property TOTIME, and create a corresponding record of entity PROCCPU and property PROCPU with the same value.

[0255] These are the rules declared in process: TABLE 29 Else- Rule Name Initialization Condition Then-Action Action processUpdate2 Set state to If the system Calls N/A DATA, get load is above getProcessInfo from the load, or if (see Table 28), configuration there are compute- processes being CPUPerc1, scheduled in a and % CPU compute- window CPUPerc2. schedStopLoad Set state to If the entity Unschedule N/A DATA2, SYSLOAD each process interval to has been which qualifies 30 seconds. updated since under the the last time condition. this rule was was checked, and there are processes scheduled under a STOPLOAD action, and if the system load average is below the STOPLOAD threshold schedStopTmp Set state to If there exist For each such N/A DATA2, any processes process, interval to which were unschedule. 30 seconds scheduled under a STOPMP action whose sleep time has elsped schedule Set state to If the process For each such N/A DATA2, entity has call interval to been updated schdCheckProc 30 seconds since the last time this rule was checked, and if there are processes being managed under a scheduling action procCPU1 Set state to If the process Go through N/A EXCEP, entity has the process interval from been updated information config- since the last and add a uration, get time this rule PROCCPU1 threshold was checked, alert to all load and and if the processes threshold 1-minute which have percentage system load a CPU from con- average is consumption figuration. above the percentage threshold load above the threshold percentage procCPU2 Set state to If the process Go through N/A EXCEP, entity has the process interval from been updated information config- since the last and add a uration, get time this rule PROCCPU2 threshold was checked, alert to all load and and if the processes threshold 1-minute which have percentage system load a CPU from con- average is consumption figuration. above the percentage threshold load above the threshold percentage procCPU3 Set state to If the process Go through N/A EXCEP, entity has the process interval from been updated information config- since the last and add a uration, get time this rule PROCCPU3 threshold was checked, alert to all load and and if the processes threshold 1-minute which have percentage system load a CPU from con- average is consumption figuration. above the percentage threshold load above the threshold percentage procMEM1 Set state to If the process For each such N/A EXCEP, entity has process, interval from been updated add a config- since the last PROCMEM1 uration, get time this rule alert. threshold was checked, load and and if the threshold system swap percentage space from con- utilization figuration. is above the total usage threshold, and if there are processes whose swap consumption is above the usage threshold procMEM2 Set state to If the process For each such N/A EXCEP, entity has process, interval from been updated add a config- since the last PROCMEM2 uration, get time this rule alert. threshold was checked, load and and if the threshold system swap percentage space from con- utilization figuration. is above the total usage threshold, and if there are processes whose swap consumption is above the usage threshold procMEM3 Set state to If the process For each such N/A EXCEP, entity has process, interval from been updated add a config- since the last PROCMEM3 uration, get time this rule alert. threshold was checked, load and and if the threshold system swap percentage space from con- utilization figuration. is above the total usage threshold, and if there are processes whose swap consumption is above the usage threshold

[0256] 12. daemon

[0257]  A program which contains database declarations, routines, and rules used by SYSTEMWatch AI-L to monitor system and application daemons.

[0258] SYSTEMWatch AI-L can track up to 5 separate daemons per monitored computer by monitoring the daemons periodically. If a monitored daemon dies, SYSTEMWatch AI-L will notify the system administrator that a monitored daemon died. Under normal circumstances SYSTEMWatch AI-L will then automatically attempt to restart the daemon, and post an alert to notify the system administrator whether the restart attempt was successful.

[0259] However, SYSTEMWatch AI-L will not attempt to restart a deamon if starting from the current time and going back a period of time (known as the restart period) SYSTEMWatch AI-L has already attempted to restart the daemon a certain number of times. Under this circumstance, it is assumed that something is preventing the daemon from operating correctly, and SYSTEMWatch AI-L posts an alert notifying the system administrator that the daemon in blocked. After the system administrator intervenes to resolve the problem, the system administrator can issue an unblock action to reset the daemon application.

[0260] The daemon program detects, for example, the following daemon problems: TABLE 30 Available Problem Description Actions RESTART SYSTEMWatch AI-L just checked None this monitored daemon. In the last 120 seconds, the daemon had dies. However, in the 900 seconds, SYSTEMWatch AI-L has NOT attempted to restart this daemon 5 times. SYSTEMWatch AI-L will now attempt to restart the daemon, and will post an alert to the system administrator notifying him of the restart attemp, and whether the restart attempt was sucessful RESTARTBLOCK SYSTEMWatch AI-L just checked Unblock this monitored daemon. In the last 120 seconds, the daemon had dies. However, in the 900 seconds, SYSTEMWatch AI-L has NOT attempted to restart this daemon 5 times. SYSTEMWatch AI-L will no longer automatically attempt to restart the daemon, and will notify the system administrator via an alert of this problem. RESTARTDISABLED the configuration information None supplied to SYSTEMWatch AI-L specifies a daemon which doesn't exist. Consequently, SYSTEMWatch AI-L will not monitor this daemon.

[0261]  Each of the threshold values underlined in the above table is a default value, which can be changed by the system administrator on either an computer specific basis or on a network wide basis via the configuration mechanism, as described above in the section on the config program.

[0262] The following actions are available to respond to problems detected by the daemon program: TABLE 31 Action Description Unblock Clears the RESTARTB LOCK alert, and resets the number of restert attempts to zero. This action is meant to be performed after the system administrator has manually corrected the problem which resulted in the RESTARTBLOCK alert.

[0263] The daemon program contains, for instance, the following database declarations: TABLE 32 ENTITY PROPERTY TYPE DESCRIPTION DAEMON SEARCHSTRING string Regular expression search string to check for this daemon. This field is maintained solely for reporting purposes. DAEMON LASTSTART string Time of last restart attempt. This field is maintained solely for reporting purposes. DAEMON BLOCKED integer Field to track if the daemon is blocked from restarts. DAEMON COUNT integer The number of times a daemon was attempted to restart since the beginning of the restart period. The update time for this field contains the value of the start time of this restart period. DAEMON RESTARTPERIOD integer This is the beginning time of the restart period. This field is actually a duplicate copy of the corresponding DAEMON_COUNT's DAEMON COMMANDLINE string Complete command line to restart process. purposes.

[0264] The routines declared in the daemon program are the following: TABLE 33 NAME FUNCTION restartDaemon restartDaemon will attempt to restart a daemon which is not currently running. restartDaemon first searches the database to determine how many times SYSTEMWatch AI-L has restarted the specified daemon. If this exceeds the threshold specified in the configuration, then restart Daemon will post an alert stating that the daemon is blocked. Otherwise, restartDaemon will by to restart the daemon, increase the restart count for the daemon, and check to see if the daemon restarted. If so, it will post an alert stating that the daemon was sucessfully restarted. Otherwise, it will post an alert stating that the restart attempt failed.

[0265] These are the rules declared in daemon: TABLE 34 Then- Else- Rule Name Initialization Condition Action Action processUpdate set state to DATA, get If the last time the process entity has been call the N/A interval from configuration updated is older than the rule interval getProcess Info function ruleDaemon1 set state to EXCEP, get If the process entity has been updated since Attempt N/A daemon search string, the last time this rule was checked, and there to restart command line, restart is a daemon which this rule is monitoring, and the period, maximum restarts the specified daemon cannot be found in the daemon. in a restart period, and rule database's list of processes and the spedfled interval from configuration daemon is not ‘blocked’ ruleDaemon2 set state to EXCEP, get If the process entity has been updated since Attempt N/A daemon search string, the last time this rule was checked, and there to restart command line, restart is a daemon which this rule is monitoring, and the period, maximum restarts the specified daemon cannot be found in the daemon- in a restart period, and rule database's list of processes and the specified interval from configuration daemon is not ‘blocked’ ruleDaemon3 set state to EXCEP, get If the process entity has been updated since Attempt N/A daemon search string, the last time this rule was checked, and there to restart command line, restart is a daemon which this nile is monitoring, and the period, maximum restarts the specified daemon cannot be found in the daemon. in a restart period, and rule database's list of processes and the specified interval from configuration daemon is not ‘blocked’ ruleDaemon4 set state to EXCEP, get If the process entity has been updated since Attempt N/A daemon search string. the last time this rule was checked, and there to restart command line, restart is a daemon which this rule is monitoring, and the period, maximum restarts the specified daemon cannot be found in the daemon. in a restart period, and rule database's list of processes and the specified interval from configuration daemon is not ‘blocked’ ruleDaemon5 set state to EXCEP, get If the process entity has been updated since Attempt N/A daemon search string, the last time this rule was checked, and there to restart command line, restart is a daemon which this rule is monitoring, and the period, maximum restarts the specified daemon cannot be found in the daemon. in a restart period,and rule database's list of processes and the specified interval from configuration daemon is not ‘blocked’

[0266] 13. actions

[0267]  When a problem is detected by SYSTEMWatch AI-L, the SYSTEMWatch AI-L client can be configured to automatically respond to the detected problem by initiating an automated action. However, if the SYSTEMWatch AI-L client is not configured to automatically respond to a problem, the system administrator can use the SYSTEMWatch AI-L console to command a particular SYSTEMWatch M-L client to perform an action in response to a detected problem. The routines found in the actions program are the routines which are executed when the SYSTEMWatch AI-L client receives a command from the SYSTEMWatch AI-L console to initiate an action. These functions are generally front end functions which then call the appropriate (and related) routine described eariler. The actions program only contains these routines; it does not make any database nor expert system declarations.

[0268] The routines declared in the actions program are, for instance, the following: TABLE 35 NAME FUNCTION execUnBlock This function performs the unblock action as specified in the section on the error program. execDie This function terminates program execution. This function is called whenever the SYSTEMWatch AI-L client receives a “die” message from a SYSTEMWatch AI-L console. execReset This function restarts program execution. This function is called whenever the SYSTEMWatch AI-L client receives a “restart” message from a SYSTEMWatch AI-L console. execSchedule This function is a front end for the schedulel0, schedule25, schedule50, scheduleViP10, scheduleVIP25, and scheduleVIP50 actions as specified on the section on the process program. execNice This function is a front end for the nice5, nice10, nice15, and nice20 actions as specified on the section on the process program. execStopLoad This function is a front end for the stopload action as specified by the section on the process program. execStopTmp This function is a front end for the stoptmp action as specified by the section on the process program. execUnschedule This function is the front end for the unschedule action as specified by the section on the process program. execKill This function is the front end for the kill action as specified by the section on the process program. execAILTmpShutDown This function is the front end for the tmpshutdown action as specified by the section on the swap program. execCleanSwap This function is the front end for the cleanswap action as specified in the swap program. execAddSwap This function is the front end for the addswap action as specified in the swap program. execFSrmjunk This function is the front end for the nnjunk action as specified in the filesys program execFSrecom This function is the front end for the fsrecom action as specified in the filesys program doAction Sends a message to a specified host and module, requesting that it perform a specified action with specified parameters doDefaultAction Given an alert, perform the default action(s) for the alert if the default actions have not yet been performed. actAlertRefNum Given an alert reference number and an action, translate the reference number to an alert-id number/host combination, and send a request to the SYSTEMWatch AI- L client on the appropriate host to perform the specified action against the specified alert. execWall Given a message string, executes the unix‘wall’ command with the supplied string.

[0269] The actions program contains no rule declarations.

[0270] 14. ruleinit

[0271] A program which contains the rules responsible for moving the expert system rule state from one state to another. The SYSTEMWatch AI-L expert system has two types of rule states. First, the expert system has an expert system rule state. Second, each rule has a rule state. The expert system will only test rules which have the same rule state as the current expert system rule state. When execrules is called, the expert system begins execution with the expert system rule state set to no state. The only rule in the expert system with such a state is the firstRule rule described below, so that rule is ensured to be the first rule actually evaluated by the expert system even though it has a specificity of zero.

[0272] Rule init contains no database declarations, nor routines.

[0273] These are the rules declared in ruleinit: TABLE 36 Rule Name Initialization Condition Then-Action Else-Action firstRule (none) (always true) Sets the expert system N/A rule state to DATA. This rule is the only rule in the expert system without its own state. gotoDATA2 Rule state to DATA. (always true) Sets the expert system N/A rule state to DATA2. gotoEXCEP Rule state to DATA2. (always true) Sets the expert system N/A rule state to EXCEP lastRuleRule state to EXCEP (always true) Sets the expert system N/A rule state to DONE. No rules have a rule state of DONE, so execEules returns after evaluating this rule.

[0274] After the SYSTEMWatch AI-L client has read the 14 program files above, it reads the file containing the configuration information. In one embodiment, the file containing the configuration file is stored within the directory tree where SYSTEMWatch AI-L was installed. The information contained in that file is incorporated into the core layer's database, so that the rules can look up threshold values in the database.

[0275] Then, the SYSTEMWatch AI-L client reads the alerts and ignore actions which were stored on disk by a previous instance of the SYSTEMWatch AI-L client, and incorporates those alerts and ignore actions into the core layer's database.

[0276] Then, the SYSTEMWatch AI-L client enters the client loop. Inside the client loop, the SYSTEMWatch AI-L client does the following (See FIG. 9):

[0277] A. The SYSTEMWatch AI-L client reads the data and commands sent to it from any SYSTEMWatch AI-L consoles. As the SYSTEMWatch AI-L client reads command(s), it executes them, STEP 75. Note: One of the possible commands the client might receive is a command from the SYSTEMWatch AI-L console to terminate. If the client receives a terminate command, it first saves the current alerts and the ignore actions in effect, and then exits.

[0278] B. The SYSTEMWatch AI-L client checks the current clock time and against the time the last rule was checked by the expert system, INQUIRY 76. If the current clock time is greater or equal to the last time a rule was checked by the expert system plus the client poll interval, the SYSTEMWatch AI-L client sets the expert system rule state to an empty string and calls the execRules function, STEP 77. The client poll interval is a data found in the configuration.

[0279]  The execRules function causes the expert system to run through its rules. Because of the way the rules are written in the 13 program files, the expert system will transition from the empty string state to the DATA state, where all the data collection rules will be checked, to the DATA2 state, where any post data gathering pre-processing rules will be checked, and finally to the EXCEP state, where any problem detection/resolution rules will be checked.

[0280] C. The SYSTEMWatch AI-L client calls the checkAlert function to escalate and dear alerts as necessary, STEP 78.

[0281] D. The SYSTEMWatch AI-L client then displays a list of current alerts, STEP 79.

[0282] E. The SYSTEMWatch AI-L client then sleeps for 5 seconds, STEP 80.

[0283] F. The SYSTEMWatch AI-L client then skips to step A of the client loop, STEP 75.

An Overview of the SYSTEM Watch AI-L Console

[0284] The task of SYSTEMWatch AI-L console, 21, is to receive notification messages from the SYSTEMWatch AI-L client(s) and communicate commands to any group of clients. Thus, the SYSTEMWatch AI-L console is a vehicle that a system administrator uses to monitor the status of the managed computers.

[0285] One embodiment of the structure of the SYSTEMWatch AI-L console is virtually identical to that of the SYSTEMWatch AI-L client. See FIG. 5. This is because the SYSTEMWatch AI-L console is also bifurcated into the same two layers as the SYSTEMWatch AI-L client. Thus when the SYSTEMWatch AI-L console begins, it consists of the core layer reading a file containing a program written in the high level language which can be interpreted by the core. At this point, the database in the core layer has no data record definitions, and no data records. Similarly, the expert system within the core layer has no rules, variables, or routines. As the language interpreter portion of the core begins to interpret and execute the program, the first thing the program causes the core to do is to perform some housekeeping work. This work consists of ensuring that the communications mailboxes used by the client are set up. After the housekeeping is done, the program causes the core to read in a series of files. These files are also files with programs written in the high level language. As each file is read, the routines, data record definitions, and rules expressed in each file are incorporated into the database, expert system, and language interpreter of the core. The files read by the SYSTEMWatch AI-L console are the same files read by the SYSTEMWatch AI-L client. Thus, the SYSTEMWatch AI-L console reads, for instance, the following files in the following order:

[0286] 1. worksets

[0287] 2. configs

[0288] 3. events

[0289] 4. requests

[0290] 5. coms

[0291] 6. lib

[0292] 7. alerts

[0293] 8. filesys

[0294] 9. files

[0295] 10. swap

[0296] 11. process

[0297] 12. daemon

[0298] 13. actions

[0299] 14. ruleinit

[0300] Since these files are identical to the files read by the SYSTEMWatch AI-L client, there is no need to describe them again. For details, refer to the corresponding section on the description of the SYSTEMWatch AI-L client.

[0301] After the SYSTEMWatch AI-L console has read the 14 program files above, it reads the file containing the configuration information. The information contained in that file is incorporated into the core layer's database, so that the rules can look up threshold values in the database.

[0302] Then, the SYSTEMWatch AI-I, console enters the console loop. Inside the console loop, the SYSTEMWatch AI-L console does the following (See FIG. 10):

[0303] A. The SYSTEMWatch AI-L console reads the data and command sent to. As the SYSTEMWatch AI-L console reads command(s), it executes them, STEP 81. Note: The commands and data send to the SYSTEMWatch AI-L console from a SYSTEMWatch AI-L client is composed of alert notifications from the SYSTEMWatch AI-L client, and certain data the SYSTEMWatch AI-L client sends to the console in response to a data request command issued by the system administrator to the SYSTEMWatch AI-L client through the console.

[0304] B. The SYSTEMWatch AI-L console then checks to see if its database of alerts has been updated, INQUIRY 82. If so, the console displays all active alerts, STEP 83.

[0305] C. The SYSTEMWatch AI-L console then sleeps for, for instance, 5 seconds, STEP 84, and jumps to step A, STEP 81.

[0306] Note:

[0307]  One consequence of having SYSTEMWatch AI-L console, 21, use the same core layer, 33, as SYSTEMWatch AI-L client, 13, is that SYSTEMWatch AI-L console, 21, has the ability to perform the same data gathering, storing, analysis, and action as SYSTEMWatch AI-L client, 13. This means that SYSTEMWatch AI-L console, 21, can perform a network level analysis (i.e., analysis of data and conditions of several computers on a network, as opposed to SYSTEMWatch AI-L client, 13, which analyzes data on a managed computer, 2) based upon data it can gather and problem alerts it receives from SYSTEMWatch AI-L clients, 13.

[0308] In addition to the facilities described above, the SYSTEMWatch AI-L also provides two auxiliary components which is used with the SYSTEMWatch AI-L console. These two components are the SYSTEMWatch AI-L send facility (FIG. 11) and the SYSTEMWatch AI-L report facility (FIG. 12), which are described below:

Overview of the SYSTEMWatch AI-L Send Facility

[0309] The SYSTEMWatch AI-L send facility is used by the system administrator to send a command to the SYSTEMWatch AI-L console located on the same machine as the send facility. The command sent is read by the SYSTEMWatch AI-L console, and if the command was intended for a SYSTEMWatch AI-L client, or a group of SYSTEMWatch AI-L clients, the SYSTEMWatch AI-L console will relay the message to the appropriate SYSTEMWatch AI-L client(s).

[0310] The system administrator may use the SYSTEMWatch AI-L send facility to perform a five types of functions: 1. To dear alert(s) syntax: send clear <alert reference number(s)> example: send clear 2 3 will clear alerts 2 and 3. 2. To ignore alert(s) syntax: send ignore <alert reference number(s)> example: send ignore 4 will cause alert 4 to be ignored 3. To add an owner to an alert syntax: send owner <alert reference number> example: send owner lars 5 will cause tell SYSTEMWatch AI-L that the user lars now owns the problem represented by the alert with an reference number of 5. 4. To tell a SYSTEMWatch AI-L client on a specific host to initiate a specific action: syntax: send do <hostname> <action> <optional parameters> example: send do serverl fsrecom /usr will cause the SYSTEMWatch AI-L client on the machine server1 to perform the fsrecoxn action on the/usr file system. 5. To tell a SYSTEMTWatch AI-L client to initiate a specific action, specifying the SYSTEMWatch All- L client and optional parameters implicitly by referencing an alert reference number. syntax: send act <action name> <alert reference number> example: send act fsrecom2 will cause the SYSThMWatch AI-L dent which posted the alert which the local console has assigned reference number 2 to initiate a fsrecom action on the file system which developed the problem that cause that SYSTEMWatch AI-L dient to post the alert.

[0311] The SYSTEMWatch AI-L send facility is implemented as a Unix shell script which starts up the same core layer which the SYSTEMWatch AI-L client and console use. However, the shell script causes the SYSTEMWatch AI-L send facility to use a different application layer, and passes the command line arguments the shell script received to the core program.

[0312] The application layer of the SYSTEMWatch AI-L send facility then reads the same request program which the SYSTEMWatch AI-L client and SYSTEMWatch AI-L console uses, STEP 85. This provides the SYSTEMWatch AI-L send facility with the necessary mechanisms to format messages and send them to the SYSTEMWatch AI-L console. Then, the SYSTEMWatch AI-L send facility simply parses the command line arguments the shell script received, STEP 86, formats a message, STEP 87, and calls the request function to communicate the command to SYSTEMWatch AI-L, STEP 88.

Overview of the SYSTEMWatch Watch AI-L Report Facility

[0313] The SYSTEMWatch AI-L report facility is used by the system administrator to receive various reports from the SYSTEMWatch AI-L console located on the same machine as the report facility. While the SYSTEMWatch AI-L console always displays a list of the current problem alerts, the report facility provides the system administrator more flexibility in discovering what is happening with the group of managed computers. The SYSTEMWatch AI-L report facility accomplishes this by being a process dedicated to getting and displaying information from the local console (and through the local console, to the various clients).

[0314] The system administrator may use the SYSTEMWatch AI-L report facility to perform five types of functions: 1. To display all problem alerts from all SYSTEMWatch AI-L clients (just like the console alerts display) syntax: report example: report will show a report display similar to the console alert display. 2. To display information pursuant to the parameters specified in a report file. syntax: report <report file> example: report files will show a report display according to the criteria specified in the report file named files. Report files can specify which property/entity combinations to query data on, and filter that information by host.

[0315] Like the SYSTEMWatch AI-L send facility, the SYSTEMWatch AI-L report facility is implemented as a UNIX shell script which starts the same core layer as the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console. The application layer which the SYSTEMWatch AI-L reporting facility uses, however is different.

[0316] Referring to FIG. 12, the SYSTEMWatch AI-L report facility's application performs the following steps:

[0317] A. It reads the request and lib programs which are used by the SYSTEMWatch AI-L client and SYSTEMWatch AI-L console., STEP 89

[0318] B. Its sets up the window which it is running in by labeling the window's title bar accordingly, and by resizing the window if necessary, STEP 90.

[0319] C. It reads the report file to discover what types of queries messages it needs to send to the local SYSTEMWatch AI-L console. If no report file was specified in the command line to the shell script, it defaults to querying the local SYSTEMWatch AI-L console for all active alerts from all SYSTEMWatch AI-L clients, STEP 91.

[0320] D. The report facility then sends the query to the local SYSTEMWatch AI-L console and waits for the SYSTEMWatch AI-L console to send the query results back, STEP 92.

[0321] E. When the query results arrive, the SYSTEMWatch AI-L report facility displays the information in its window. If there is more information than could be displayed on the widow, SYSTEMWatch AI-L displays just the first page on the window, STEP 93.

[0322] F. The report facility then waits for a user command, STEP 94. Commands can be used to quit the report facility, to scroll forwards or backward through the window if there is more data than what could be fitted on the window, or the user can cause the report facility to requery the local console.

[0323] C. Upon receiving a user command, the report facility checks to see if the command is a requery command, INQUIRY 95. so, jump to step D, STEP 92.

[0324] H. Report facility checks to see if the command is a quit command, INQUIRY 96. If so, the report facility quits, STEP 99.

[0325] I. The report facility checks to see if the command is a scroll command, INQUIRY 97. If so, scroll the report, STEP 98.

[0326] J. The report facility then skips to step F, STEP 94. 

I claim:
 1. A method of automatically managing a group of at least one managed computer comprising: a. gathering data; b. storing the data; c. analyzing the data to identify specific computer conditions; and d. performing automatic actions based on the identified computer conditions.
 2. A method according to claim 1, wherein said data comprises, at least one of a state of hardware, a state of operating system, a state of applications, a state of networks, and a state of other peripherals associated with said at least one managed computer, wherein state refers to an object's current information, an object's historical information, an object's performance information, and an object's configuration information.
 3. A method according to claim 1, wherein said storing of the data further comprises: storing the data on the computer where the data was gathered.
 4. A method according to claim 3, wherein said storing of the data further comprises: storing the data in a database on the computer where the data was gathered.
 5. A method according to claim 1, wherein said storing of the data further comprises: storing the data on a computer other than the computer where the data was gathered.
 6. A method according to claim 5, wherein said storing of the data further comprises: storing the data in a database on the computer other than the computer where the data was gathered.
 7. A method according to claim 1, wherein said analyzing of data further comprises: analyzing the data on the computer where the data was gathered.
 8. A method according to claim 1, wherein said analyzing of data further comprises: analyzing the data with an expert system on the computer where the data was gathered.
 9. A method according to claim 8, wherein said expert system further comprises: a forward chaining rule based expert system using a rule specificity algorithm.
 10. A method according to claim 1, wherein said analyzing of data further comprises: analyzing the data on the computer other than the computer where the data was gathered.
 11. A method according to method 1, wherein said analyzing of data further comprises: analyzing the data with an expert system on the computer other than the computer where the data was gathered.
 12. A method according to claim 11, wherein said expert system further comprises: a forward chaining rule based expert system using a rule specificity algorithm on the computer where the data was gathered
 13. A method according to claim 1, wherein said performing automatic actions further comprises: initiating the automatic action on the computer where the data was gathered.
 14. A method according to claim 1, wherein said performing automatic actions further comprises: initiating the automatic action on a computer other than the computer where the data was gathered.
 15. A system of automatically managing a group of at least one managed computer comprising: a. means for gathering data; b. means for storing the data; c. means for analyzing the data to identify specific computer conditions; and d. means for performing automatic actions based on the identified computer conditions.
 16. A system according to claim 15, wherein said data comprises, at least one of a state of hardware, a state of operating system, a state of applications, a state of networks, and a state of other peripherals associated with said at least one managed computer, wherein state refers to an object's current information, an object's historical information, an object's performance information, and an object's configuration information.
 17. A system according to claim 15, wherein said means for storing of the data further comprises: means for storing the data on the computer where the data was gathered.
 18. A system according to claim 17 wherein said means for storing of the data further comprises: means storing the data in a database on the computer where the data was gathered.
 19. A system according to claim 15, wherein said means for storing of the data further comprises: means for storing the data on a computer other than the computer where the data was gathered.
 20. A system according to claim 19, wherein said storing of the data further comprises: means for storing the data in a database on the computer other than the computer where the data was gathered.
 21. A system according to claim 15, wherein said means for analyzing data further comprises: means for analyzing the data on the computer where the data was gathered.
 22. A system according to claim 21, wherein said means for analyzing data further comprises: means for analyzing the data with an expert system on the computer where the data was gathered.
 23. A system according to claim 22, wherein said expert system further comprises: a forward chaining rule based expert system using a rule specificity algorithm.
 24. A system according to claim 15, wherein said means for analyzing of data further comprises: means for analyzing the data on the computer other than the computer where the data was gathered.
 25. A system according to method 24, wherein said analyzing of data further comprises: analyzing the data with an expert system on the computer other than the computer where the data was gathered.
 26. A system according to claim 25, wherein said expert system further comprises: a forward chaining rule based expert system using a rule specificity algorithm on the computer where the data was gathered
 27. A method according to claim 15, wherein said means for performing automatic actions further comprises: means for initiating the automatic action on the computer where the data was gathered.
 28. A method according to claim 15, wherein said performing automatic actions further comprises: means for initiating the automatic action on a computer other than the computer where the data was gathered. 